Senior Operations Executive/ Operations Executive

Blackbox; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading decision intelligence provider in Southeast Asia seeks a Senior Operations Executive to oversee daily operations and manage projects. This role involves coordination with stakeholders, strategic planning, and ensuring data availability, crucial for enhancing customer satisfaction and operational performance.

Qualifications

• Experience in project management, preferably in the Market Research Industry.
• Strong analytical, organizational, and communication skills.
• Ability to build and maintain relationships with stakeholders.

Responsibilities

• Oversee day-to-day operations and assist in management of projects.
• Coordinate operational strategies to improve profitability and customer satisfaction.
• Evaluate and report on operational performance and metrics.

Skills

Analytical skills

Organizational skills

Communication skills

Education

Bachelor's degree in any discipline

Job description

Blackbox is Southeast Asia’s leading decision intelligence provider, delivering decision science solutions and community-wide perspectives on contemporary problems and challenges.

As a sophisticated provider of data insights, we work closely with businesses, governments, regulators, and non-profit organizations.

We monitor emerging trends both regionally and globally with the main aim of signaling potential changes of significance before they occur.

For over 20 years, we have gathered data, constructed advanced analytical approaches, and developed a deep understanding of Asia and its diverse people.

In recent years Blackbox has been reimagining research by leveraging AI technologies to streamline processes, develop innovative products and enhance our data analysis capabilities, providing more trustworthy, accurate and actionable insights for our partners.

Our commitment to leveraging the latest advancements in AI and advanced analytics sets us apart, creating a dynamic and impactful work environment.

All new Blackbox staff are expected to share a passion for innovation, possess working knowledge in applying AI to push boundaries, and be ready to work on exciting projects with industry experts.

Currently, we are looking for an independent Senior Operations Executive/ Operations Executive.

He/ She will be:

• Oversee day-to-day operations and assist in planning, implementing and management of projects.
• Coordinates with other team members and stakeholders to plan and implement operational strategies and initiatives that improve profitability, productivity and customer satisfaction.
• Ensure consistent data availability to analyze situations.
• Assist in controlling operating costs for each project assigned.
• Evaluating and reporting on operational performance and metrics
• Involved in fieldwork and project management of surveys. Attending to customers’ queries.
• Checking and investigating data issues.
• Providing administrative support relating to Operations and business development.
• Interviewer management, supervision and deployment

Requirements:

• Preferable working experience at project management in Market Research Industry
• Strong analytical, organizational and communication skills
• Ability to build and maintain relationships with internal and external stakeholders
• Bachelor's degree in any discipline