Senior Operations Excellence Specialist

Atlassian; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading software company in Singapore is looking for an Operational Excellence Specialist to enhance operational processes and systems. You will collaborate with cross-disciplinary teams, manage HR projects, and streamline business operations. Ideal candidates will possess strong analytical and problem-solving skills while thriving in a fast-paced environment. The company offers health coverage, wellness resources, and a supportive work culture.

Benefits

Health coverage

Paid volunteer days

Wellness resources

Qualifications

• Self-driven with the ability to deliver on ambiguous projects.
• Experience with Agile methodologies is beneficial.
• Ability to manage multiple projects independently.

Responsibilities

• Collaborating with cross-disciplinary teams to gather business needs.
• Defining and implementing HR projects related to service transition.
• Proactively addressing project risks, issues, and dependencies.

Skills

Analytical skills

Critical thinking

Problem-solving

Communication skills

Tools

Signavio

Confluence

Jira

Tableau

Job description

Working at AtlassianAt Atlassian, you have the flexibility to choose where you work whether from an office, home, or a combination of both. This approach allows you to better support your family, personal goals, and other priorities. Atlassian has the ability to hire individuals in any country where they have a legal entity. Interviews and onboarding processes are conducted virtually, in line with our distributed-first company culture.ResponsibilitiesAs an Operational Excellence Specialist at Atlassian, you will have the opportunity to contribute to the growth of our dynamic company by enhancing operational processes and systems. We are seeking a skilled individual who can streamline our business operations to enhance the overall experience for our internal Atlassian users. The ideal candidate is passionate about optimizing operations, possesses sharp analytical abilities, a keen eye for detail, and thrives in a fast-paced environment. Join us in making a positive impact by:- Collaborating with cross-disciplinary teams to gather business needs and propose solutions- Defining and implementing HR projects related to service transition, process improvements, automation, new program design, etc- Developing detailed project roadmaps, documenting and measuring project performance using various tools and techniques- Defining project scope, success criteria, roles and responsibilities, and maintaining communication with the team throughout the project life cycle- Building and nurturing relationships with HR partners, service teams, and other business partners to drive projects and initiatives- Independently managing HR projects, creating scalable processes, ensuring alignment with company strategy, commitments, and goals- Proactively addressing project risks, issues, and dependencies, and providing project status updates to stakeholders- Handling and communicating ongoing changes in the project scopeOn your first day, we expect you to have:- Excellent analytical, critical thinking, and problem-solving skills- Self-driven with the ability to deliver on ambiguous projects- A delivery-focused approach to problem-solving- Capability to work in a fast-paced environment while maintaining attention to detail- Ability to manage multiple projects independently with various stakeholder groups- Strong communication skills to articulate business problems, concepts, and issues to diverse audiences- Experience in process mapping tools such as Signavio- Capacity to balance competing priorities, workloads, and tight timelines in a dynamic work environment- Skill in distilling complex analysis and insights for senior leaders verbally and in writingQualificationsWhile not required, the following qualifications are beneficial:- Experience with Agile methodologies, including the use of Confluence and Jira- Lean and/or Six Sigma experience and certification- Knowledge of HR Shared Services; Agile or PMP Certification- Previous experience in developing requirements and formulating business metrics for reporting (Tableau)Personal SkillsWe value the following personal skills in our team members:- Proactive nature with the ability to autonomously execute tasks- Confidence in engaging with stakeholders and senior-level leaders- Attention to detail and accountability for tasks- Resilience to work at a fast pace and handle peak time periods- Flexibility to adapt to different time zones or urgent requirements- Transparent communication and willingness to seek help or admit mistakes- Openness to feedback and eagerness to improveAtlassian Perks & BenefitsAt Atlassian, we offer a range of perks and benefits to support you, your family, and your engagement with the local community. Our offerings include health coverage, paid volunteer days, wellness resources, and more. Explore go.atlassian.com/perksandbenefits for more information.About AtlassianAtlassian is driven by the goal of unleashing the potential of every team. Our software products empower teams worldwide, enabling collaboration across all types of work. By fostering team collaboration, we make what may seem impossible alone, possible together.To ensure the best experience during the recruitment process, we can provide accommodations or adjustments at any stage. Simply inform our Recruitment team during your discussions with them.Learn more about our culture and hiring process at go.atlassian.com/crh.,

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