Senior Operations Analyst

Athenahealth India; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare technology firm is seeking a Senior Operations Analyst in Singapore. This role involves evaluating services to meet quality standards and providing analysis to improve outcomes in the healthcare domain. The ideal candidate will have a Bachelor's degree and experience in quality auditing, with a focus on US healthcare regulations and collaboration across teams to enhance service performance.

Benefits

Commuter support

Tuition assistance

Employee assistance programs

Flexible work environment

Qualifications

• 3-5 years’ experience in a fast-paced environment.
• 1-2 years’ Quality auditor work experience preferred.
• Experience working with cross-functional groups to achieve common goals.

Responsibilities

• Evaluate transactions and provide Root Cause analysis to improve quality.
• Support performance improvement to offer best quality services.
• Collaborate with internal teams to resolve claim issues.

Skills

US Healthcare domain knowledge

Analytical skills

Good communication skills

MS Office skills

Education

Bachelor’s degree or equivalent

Job description

Senior Operations Analyst page is loaded

Senior Operations Analyst

Apply locations Chennai India time type Full time posted on Posted Yesterday job requisition id R13041

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

The Senior Quality Analyst role is essential in ensuring that the services provided meets the established process standards of quality and client expectations. They would evaluate and monitor the quality of services, identify key behaviors and defects, and provide candid feedback to BPO teams. The Senior Quality Analyst must follow the ongoing HIPPA compliance with quality regulatory requirements. Perform weekly and monthly audit analysis and report the trends to internal and external stakeholders.

Essential Functions (Duties and Responsibilities):

75% Evaluate Transaction and provide Root Cause analysis with actionable insights to improve Quality and outcome of our services

• Perform voice and nonvoice audit tasks or related responsibilities and achieve desired output on specified process in US healthcare domain (Revenue Cycle Management / Clinical Document Services / Authorization Management)
• Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services
• Responsible to maintain important logs and documentation regarding the details of the tasks performed
• Support an environment of accountability and management against goals
• Collaborate with cross-functional teams to resolve issues identified from day to day working of claims

15% Identify and quantify work trends

• Propose solutions and recommend mistake proofing concepts to improve process quality performance within healthcare domain (Revenue Cycle Management / Clinical Document Services / Authorization Management)
• Work with internal teams across the departments to prioritize and implement process improvements based on impact and business need

10% Accept full ownership and responsibility for special projects

• Collaborate with internal stakeholders and client-facing teams to identify and resolve claim issues impacting individual clients and/or discrete lines of business
• Communicate effectively the status and resolution of any special projects, adhere to established timelines, and serve as a valued subject matter expert for internal teams.

payment

Education & Experience Required:

• Bachelor’s degree or equivalent
• Overall, 3-5 years’ experience in fast paced environment
• 1 -2 years’ Quality auditor work experience is preferable
• Experience working with cross-functional groups and teams to achieve common goals
• Good communication and presentation skills to stakeholders about Root Cause analysis / audit finding

Knowledge & Skills:

• US Healthcare domain knowledge
• Analytical skills and good communication skills
• Ability to clearly articulate actions taken and articulate next steps
• MS office skills, required

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talentedemployees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity

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