SENIOR OPERATION MANAGER

Indeco Engineers Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading engineering firm in Singapore seeks a Service Operations Manager to oversee performance and compliance of service teams. The ideal candidate will have a degree in Engineering and over 5 years of experience in facilities management. Responsibilities include managing resources, ensuring safety protocols, and maintaining client relationships. This position requires strong leadership and problem-solving abilities.

Qualifications

• Minimum 5 years in a similar position with relevant working experience.
• At least 2 years’ experience in integrated facility management service.
• Strong technical knowledge of M&E facilities maintenance/building systems.

Responsibilities

• Oversee the performance of Service teams within the IBC contract.
• Manage manpower resource planning and budget management.
• Ensure contract compliance and meet KPIs.
• Cultivate teamwork and maintain positive client relationships.

Skills

Leadership

Communication

Stakeholder management

Problem-solving

Team coordination

Education

Degree in Engineering/Building/Facilities Management

Tools

Facilities management software

Job description

Job Description

• Oversee the overall performance of Service teams within the IBC contract.

• Responsible for manpower resource planning, budget management, and ensuring compliance to maintain a safe working environment.

• Oversee and manage the team of Operations Managers, Engineers, Technical personnel, specialists (including direct vendors / sub-contractors) in all the disciplines within the contractual work scope for smooth operations maintenance.

• Ensure contract compliance and meet or exceed KPIs.

• Foster a culture of service excellence and continuous improvement.

• Collaborate and works with Accounts Lead to execute strategic business plans, administrative, finance and HR procedure and process.

• Deliver contractual and ad-hoc reports punctually including monthly reports.

• Support engineering/technical support during power shutdowns, fire certification renewal, and etc.

• Uphold safety protocols and crisis management procedures.

• Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labour for projects.

• Ensure accurate and timely financial reporting and billing.

• Manage staff performance, development and recruitment.

• Enforce compliance with Health, Safety, Environmental and Risk Management policies.

• Conduct process and procedure training on maintenance, repairs, and FM best practices.

• Cultivate teamwork, collaboration and personal development within the team.

• Maintain positive client relationships and conduct/attends meetings on unresolved facility issues.

• Manage workload, resourcing and succession planning.

• Any other ad-hoc works assignment by the management/superior.

Job Requirements

• Degree in Engineering/Building/ Facilities Management or relevant disciplines and minimum 5 years in similar position as SOM with relevant working experience in similar property type.

• At least 2 years’ experience in providing integrated facility management service.

• Strong leadership, communication, and stakeholder management skills.

• Strong technical knowledge of M&E facilities maintenance / building systems, maintenance procedures and regulatory requirements.

• Excellent facilities management, problem-solving and decision-making skills.

• Ability to effectively supervise and coordinate a team of contractors and service providers.

• Good communication and interpersonal skills to liaise with clients and stakeholders.

• Proficient in using relevant facilities management software and systems.

• Attend to, lead and guide team members in emergencies (such as major power failure, blackouts, etc.) during and or after office hours.