Senior Operation Executive

OOm Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational platform is seeking an Admin and Operations role to enhance customer experience and support training activities. The candidate will be part of a dynamic environment, responsible for coordinating training schedules, assisting learners, and ensuring smooth operations. Opportunities for growth and development are provided, along with staff bonding events.

Benefits

$600 flexi-cash benefit

Opportunities for growth and development

Team bonding events and staff celebrations

A dynamic and nurturing team environment

Qualifications

• Relevant experience in customer service, hospitality, or educational administrative roles is a plus.
• Willing to work on weekends.
• Ability to multitask in a dynamic environment.

Responsibilities

• Greet and assist learners and trainers, ensuring a seamless experience.
• Coordinate training schedules and provide logistical support.
• Build and maintain strong relationships with learners.

Skills

Interpersonal skills

Communication skills

Customer service

Organizational abilities

Proficiency in computer literacy

Proactive attitude

Education

Higher NITEC, Diploma, or Degree

Tools

Google Drive

Google Sheets

Job description

Company Description

OOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals' expertise in digital marketing.

Roles and Responsibilities

Admin and Operations

• Greet and assist learners and trainers with warmth and professionalism, ensuring a seamless experience.

• Assist with course setup, distribute materials, and provide logistical support to trainers and students.

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly

• Coordinate and oversee training schedules to ensure adherence to SOPs

• Supports and contributes to the company's continuous improvement and training programs.

Learner’s Management

• Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates.

• Build and maintain strong relationships with learners, to achieve high customer satisfaction

• Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls

• Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe

• Facilitate effective learning experiences for participants

What We’re Looking For:

• Willing to work on weekends

• Higher NITEC, Diploma, or Degree holders in any field are welcome—relevant experience will be considered.

• Strong interpersonal and communication skills with a passion for customer service.

• Excellent organizational abilities and attention to detail.

• Proficient in computer literacy eg. google drive, google sheet

• A proactive and resourceful attitude with the ability to multitask in a dynamic environment.

• Prior experience in customer service, hospitality, or administrative roles in an educational organisation is a plus

Benefits

$600 flexi-cash benefit

Opportunities for growth and development

Team bonding events and staff celebrations

A dynamic and nurturing team environment