Senior Officer/Manager, Customer Service, Cash Management Operations Center | Singapore, SG

Senior Officer/Manager, Customer Service, Cash Management Operations Center

Company: United Overseas Bank Ltd
Location: Singapore (City Area), Singapore, SG, 048624
Posting Date: 4 Mar 2025
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. Our history spans more than 80 years, guided by our values - Honorable, Enterprising, United and Committed.

About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services, and banking operations.

Job Responsibilities

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Maintains confidentiality of the Bank's customers and data.
• Identifies and resolves customer issues and inquiries received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards.
• Educates the customer about the Bank's products and services and directs them toward available resources for self-help.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers' transaction requests.
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings, and reading the information posted in the Contact Centre's knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors' innovations.

Job Requirements

• Degree/ Diploma in any discipline.
• Experience in Call Centre, Banking or Customer Service environment will be an advantage.
• Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.

Be a part of UOB Family
UOB is an equal opportunity employer. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.