Senior Officer, Documentation Assurance Review Officer, Group Retail

United Overseas Bank Ltd.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading bank in Asia is seeking a Senior Officer for its Documentation Assurance Review team. This full-time role involves administering case management, reviewing documents for compliance, and maintaining accurate records. Candidates must have a minimum of 3 years in a customer service environment and possess strong communication and interpersonal skills.

Qualifications

• Minimum 3 years in customer service environment.
• Excellent written and spoken communication skills.
• Good interpersonal skills and multi-parties engagement.

Responsibilities

• Administer case management cycle and ensure proper case assignment.
• Review documents against a checklist and call logs for compliance.
• Maintain records of outcomes and prepare detailed reports.

Skills

Communication

Interpersonal skills

Self-starter

Team player

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Senior Officer, Documentation Assurance Review Officer, Group Retail

Location:

Raffles (City Area), SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

TheRetailfunction provides customers with Personal financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

Administer the centralized case management cycle on rotating schedule, ensure cases are assigned to appropriate officers for assessment, compile the outcome of the reviews forreports and statistical purposes.

Review the list of documents against a predefined checklist.

Review the call logs by sales staff to ensure compliance with a standardized set of questions during the remote phone sales.

Maintain accurate records of the review outcome and preparation of detailed reports on findings from the documentation checks and call reviews.

Work closely with the sales team to promptly rectify any discrepancies in the documents to ensure closure of the cases.

Contribute to the development and improvement of documentation check processes and procedures.

Take on additional responsibilities as needed, in line with the evolving requirements of the organization.

A desk-bound job (full time work in office) and ability to extend work hours and/or staggered hours when necessary.

Job Requirements

- Minimum 3 years in customer service environment
- Excellent written and spoken communication skills
- Good interpersonal skills and multi-parties engagement is expected on the job
- Self-starter and team player

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.