Senior Officer, Customer Service (Inbound), Contact Center

United Overseas Bank Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading bank in Asia is seeking a Senior Officer for Customer Service in their Contact Center. This role involves providing exceptional customer service, resolving inquiries promptly, and complying with banking policies. The ideal candidate will have a strong educational background, excellent communication skills, and the ability to perform effectively under pressure.

Qualifications

• Degree holder or equivalent with experience in a similar capacity.
• Excellent command of English, both written and spoken.
• Flexibility with working hours, including night and weekend shifts.

Responsibilities

• Provide excellent service by answering incoming calls/emails efficiently.
• Identify customers’ needs and resolve their queries accurately.
• Ensure compliance with relevant policies and procedures.

Skills

Interpersonal skills

Communication skills

Problem-solving

Customer service

Education

Degree holder or equivalent

Job description

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Senior Officer, Customer Service (Inbound), Contact Center

Posting Date: 2 Jul 2025

Location:

Alexandra (City Area), SG

Company: United Overseas Bank Ltd

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Provide excellent service by answering incoming calls/emails efficiently and professionally;
• Identify customers’ needs and resolve their queries accurately and quickly;
• Take ownership of every enquiry by providing timely follow-up where necessary;
• Proactively seek information on cross selling of bank’s products and services;
• Ensure compliance with all relevant policies and procedures including fraud prevention and security measures;
• Maintain confidentiality of customer records and bank information at all times;
• Perform any other duties as assigned by superior.

Job Requirements

• Degree holder or equivalent with experience in a similar capacity;
• Excellent command of English language, both written and spoken;
• Good interpersonal skills and ability to interact effectively with people at all levels;
• Strong team player who can work independently with minimal supervision;
• Confident and articulate individual with good communication skills;
• Flexible working hours – night shift, weekend shifts;
• Ability to handle pressure and tight deadlines.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.