Senior Officer, Credit Associate

United Overseas Bank Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading bank in Asia is seeking a Senior Officer, Credit Associate to manage customer engagements on overdue payments. In this role, the candidate will be responsible for daily follow-ups, negotiations, and maintaining accurate records while adhering to KPIs. We seek an individual who demonstrates strong interpersonal skills, analytical ability, and a customer-focused mindset to thrive in a fast-paced banking environment.

Qualifications

• Making calls in the range of 200 to 250 daily.
• Meeting and exceeding KPI set by management.

Responsibilities

• Call customers to remind on overdue payments.
• Negotiate with customers on repayment obligations.
• Follow up with customers using various communication tools.
• Update customer conversations in the collection system.

Skills

Customer Focus

Good Team Player

Good Negotiation Skills

Good Interpersonal Skills

Good Analytical Skills

Good Writing Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Senior Officer, Credit Associate

Location:

Singapore, SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

TheCredit and Risk Managementfunction is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.

Job Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer’s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Job Requirements

• Making calls in the range of 200 to 250 daily
• Meeting and exceeding KPI set by management

Attributes/Personality Traits Required

• Customer Focus
• Good Team Player & Result Driven
• Has integrity in her/his area of workIndependent, Responsible & Committed
• Able to multi task and work on demand

Skills/Technical Ability Required:

• Knowledge in Microsoft Words, Excel & Powerpoint
• Good Interpersonal and Communication Skills
• Good Analytical Skills
• Good Negotiation Skills
• Good Writing Skills

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.