Senior Officer, Computer Operator | Singapore, SG

United Overseas Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading Asian bank in Singapore is looking for a Computer Operator to manage day-to-day operations in their Data Centre. The role involves monitoring various systems, managing IT incidents, and performing backups and recoveries. Candidates should possess a minimum degree in IT or Computer Science with at least 5 years of relevant experience, and be proficient in using MS Office and monitoring tools. This is a key role in a dynamic work environment, requiring strong communication and leadership skills.

Qualifications

• Minimum 5 years of working experience in relevant area.
• Experience with AS400, Mainframe, Unix and Windows platforms.
• Ability to work independently and under pressure.

Responsibilities

• Monitor software and hardware in accordance with procedures.
• Manage IT incidents reported via phone or email.
• Perform job submission, backup and recovery.

Skills

Monitoring software and hardware

Communication and interpersonal skills

Leadership abilities

Problem determination and resolution

Education

Minimum Degree in IT or Computer Science

Tools

MS Office Suite

Remedy incident ticketing system

TrueSight monitoring tools

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

You will join a team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments. Your responsibilities include:

• Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
• Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
• Perform reports printing and distribution
• Manage IT-related incidents and problems reported via phone call or e-mail from UOB staff
• Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
• Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
• Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures
• Assist Operations Manager to enhance the operations process and procedure.

Job Requirements

• Minimum Degree in IT or Computer Science from a recognized polytechnic/institution with at least 5 years of working experience in relevant work area
• Experience in operating for AS400, Mainframe, Open system (Unix and Windows) platform
• Proficient in using MS Office Suite of products, Remedy incident ticketing system and TrueSight monitoring tools.
• Good communication and interpersonal skills
• Proven ability to work independently and under pressure
• Demonstrate leadership to manage daily workload

Additional Requirements

Develop, Engage, Execute, Role Type (GTO), Strategise, Work Experience Level for GTO CWF

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territori...

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