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Senior Officer, Client Services (Credit) - Collections

United Overseas Bank Ltd.

Singapore

On-site

SGD 50,000 - 70,000

Full time

27 days ago

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Job summary

United Overseas Bank Ltd. is seeking a Senior Officer in Client Services (Credit) - Collections to manage interactions with clients and assist with overdue payments. The role encompasses negotiating repayment terms and ensuring accounts are up to date, requiring strong analytical and communication skills. Join a leading bank in Asia where your contributions will make a difference as part of a committed team.

Qualifications

  • Knowledge of Microsoft Word, Excel & PowerPoint.
  • Strong interpersonal and communication skills.
  • Experience in Business Banking Collection preferred.

Responsibilities

  • Interact with clients for collections and negotiations.
  • Follow up on overdue payments through various tools.
  • Attend to customer account inquiries.

Skills

Interpersonal Skills
Communication Skills
Analytical Skills
Negotiation Skills
Writing Skills

Tools

Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Job description

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Senior Officer, Client Services (Credit) - Collections

Posting Date: 28 May 2025

Location:

Singapore, SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

TheCredit and Risk Managementfunction is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile

Job Responsibilities

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Call business banking customer to remind overdue payment

Follow up with customer via various communication tools (E.g telephone, SMS, Letters, etc) to ensure payment done

Negotiate with customers on repayment programs if they are unable to fulfill payment obligation

Attending to customer’s account enquiries and rendering prompt services on their request

Update conversation with customer in collection system

Working together with supervisors & other business unit on enquiries and/or accounts strategy

Working together with various department on instruction

Job Requirements
  • Knowledge in Microsoft Words, Excel & Powerpoint
  • Strong Interpersonal and Communication Skills
  • Strong Analytical Skills
  • Strong Negotiation Skills
  • Strong Writing Skills
  • Able to follow up cases closely
  • Preferred with experience in Business Banking Collection
Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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