Senior Officer, Client Service Advisor, Group Wholesale Banking

United Overseas Bank Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bank in Asia is seeking a Senior Officer, Client Service Advisor to enhance client satisfaction and manage inquiries. The role involves consulting with clients, advising on banking products, and ensuring compliance with service levels. Join a dynamic team focused on delivering seamless banking solutions.

Responsibilities

• Consult and act as a liaison with clients to ensure requirements are met.
• Manage client inquiries to enhance satisfaction and retention.
• Proactively advise clients on banking products and services.

Job description

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Senior Officer, Client Service Advisor, Group Wholesale Banking

Posting Date: 13 May 2025

Location: Singapore (City Area), SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories across Asia Pacific, Europe, and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, along with branches and offices. Our history spans over 80 years, guided by our values – Honorable, Enterprising, United, and Committed. We strive to do what is right, build for the future, work as one team, and pursue long-term success, both towards our company, colleagues, and customers.

About the Department

The Wholesale Bank function provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier provider of banking services and solutions for Asia-based commercial banking companies (SMEs), large corporations, financial institutions, and multinational corporations. Our coverage teams work in full alignment with Transaction Banking, Investment Banking, Global Markets, and Group Retail teams to deliver seamless solutions to our clients.

Job Responsibilities

1. Consult, execute, and act as a liaison with business partners and clients to ensure requirements are fully met within specified timeframes.
2. Manage client inquiries for target clients, enhancing client satisfaction and retention.
3. Resolve client requests/enquiries by leveraging resources across functional areas and escalate if resolution exceeds SLAs.
4. Participate in client planning to position and deliver the bank’s products and services as part of overall client relationship management.
5. Proactively advise clients on the usage of banking products and services.
6. Understand end-to-end processes and use professional judgment to resolve client needs within risk and compliance parameters.
7. Identify training needs for clients and ensure they are well-informed about product/service capabilities and benefits.
8. Participate in client management and Sales/RFP opportunities for complex working capital solutions.
9. Perform service reviews and provide Straight-Through Processing (STP) guidance.
10. Develop client service account plans to enhance service delivery.
11. Monitor customer volume and revenue to identify sales leads for Relationship Bankers.
12. Conduct root cause analysis of defects, issues, and non-compliance with service levels.
13. Provide training on new or updated procedures for high-value clients and client-specific knowledge.
14. Review and support post-implementation services on regional or large local deals.

Job Requirements

Include specific qualifications, experience, and skills required for the role here.

Be a part of UOB Family

UOB is an equal opportunity employer. We do not discriminate based on age, race, gender, color, religion, sexual orientation, disability, or other non-merit factors. Employment decisions are based on business needs, job requirements, and qualifications. Please inform us of any assistance or accommodations needed during the recruitment process.