Senior Officer, Client Fulfilment Service Trainer, Group Wholesale Banking

United Overseas Bank Ltd.; Singapore; On-site; USD 45,000 - 70,000; Full time

Job summary

Join a leading bank in Asia as a Junior Trainer, where you'll enhance the understanding of digital banking solutions for corporate clients. This role offers the opportunity to deliver engaging training sessions, collaborate with experts, and support users in adopting innovative platforms. You'll work in a dynamic environment that values creativity and continuous improvement, making a real impact on the banking experience. If you're passionate about learning and communication, this is the perfect opportunity to grow your career in the banking sector.

Qualifications

• 1-2 years of experience in customer service or digital support roles.
• Exposure to corporate digital banking platforms is beneficial.

Responsibilities

• Deliver engaging training sessions on corporate online banking platform.
• Collaborate with Product Manager to design training materials.

Skills

Customer Service

Communication Skills

Digital Banking Solutions

Interpersonal Skills

Multilingual Capabilities

Education

Bachelor's Degree

Tools

Microsoft Office

Microsoft Teams

Job description

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Senior Officer, Client Fulfilment Service Trainer, Group Wholesale Banking

Posting Date: 2 May 2025

Location:

Singapore (City Area), SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Banking Operations (Wholesale) - Client Fulfillment and Services is responsible for activities related to the operational groups that support the revenue generating business lines of the firm. The Corporate and Commercial Banking Operations function is responsible for the operational support to the Corporate and Commercial Banking business areas and/or products, including transaction banking. Responsibilities may include general account operations, loan closing, loan documentation & processing, and other related activities. The Account Operations focus specializes in account-related operations, inclusive of account opening and account closing within the respective business area.

Job Responsibilities

We are inviting applications for the position of Junior Trainer - Group Wholesale Banking, a role designed for team members with 1-2 years of experience who are passionate about learning, communication, and digital banking solutions. You’ll play a key role in delivering workshops training to both external corporate clients and internal stakeholders, such as branch officers and relationship managers helping to enhance understanding and adoption of our digital platforms.

Key Responsibilities:

• Deliver engaging training sessions - both online and in-person - on the features and functions of our corporate online banking platform.
• Build rapport easily with participants, using your strong interpersonal skills to create a supportive learning environment.
• Present content in a clear, confident, and structured manner, adjusting your style to suit different audiences.
• Use storytelling, interactive elements, and real-world examples to make learning memorable and practical.
• Work with Product Manager to design visually appealing and easy-to-follow training materials, including quick guides, decks, and FAQs.
• Collaborate with senior trainers and subject matter experts to ensure training is aligned with the latest platform updates and business needs.
• Provide post-session support and be a go-to resource for users needing guidance.
• Stay organized, responsive, and proactive in managing training schedules and follow-ups.
• Bring creativity and fresh ideas to continuously improve how we deliver knowledge and drive adoption.
• Demonstrate proficiency in Microsoft Office, Teams, and other digital tools to support your training efforts.
• Be adaptable and eager to learn new content, platforms, and delivery methods.

Job Requirements

• Experience in customer service, front-line banking, or digital support roles is a plus.
• Exposure to corporate digital banking platforms is beneficial (training provided).
• Multilingual capabilities are an advantage in serving diverse client groups.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.