Senior Officer, Assistant Manager (IT) - Japanese Speaking

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading finance services client in Singapore is seeking an IT Helpdesk Technician. The role involves providing technical support to users, troubleshooting issues, and ensuring effective communication with system vendors. Candidates must have an IT-related degree and business-level Japanese proficiency.

Qualifications

• Degree or Diploma in IT or related field is required.
• Japanese business-level proficiency required for vendor communication.
• Previous experience in IT helpdesk or technical support roles.

Responsibilities

• Install and configure computer hardware and software.
• Serve as first point of contact for tech support via phone, email, or in person.
• Diagnose and resolve hardware and software issues.

Skills

Problem solving

Troubleshooting

Basic knowledge of Windows OS

Education

Degree or Diploma in IT, System Engineer, or Computer Science

Job description

COMPANY OVERVIEW

Our client is a finance services company which has a long history of providing various financial services in the region.

JOB RESPONSIBILITIES

PC Setup and Configuration:

• Day to day helpdesk

• Install and configure computer hardware, operation systems, and applications.

• Setup and initial settings for new computers

• PC troubleshooting, maintenance and support

Day-to-day Helpdesk Functions:

• Serve as the first point of contact for technical support via phone, email, or in-person.

• Diagnose and resolve hardware and software issues.

• Communicate with system vendors to resolve technical issues and coordinate maintenance.

• Collaborate with headquarters IT team to ensure alignment with corporate IT policies and standards.

JOB REQUIREMENTS

Education: Degree or Diploma with major in IT, system engineer, computer science, olr related field.

Experience:

• Basic knowledge about Windows OS.

• Excellent problem solving and trouble shooting skills.

• Previous experience in an IT helpdesk or technical support role.

• Business level Japanese language skill to align with vendors and HQ closely.

JAC Recruitment Pte. Ltd.
EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe

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