Senior Officer, Assistant Manager (IT) - Japanese Speaking

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 30,000 - 55,000; Full time

Job summary

An established industry player in finance services is seeking a dedicated IT Support Specialist to join their team. In this dynamic role, you will provide essential helpdesk support, ensuring smooth operation of computer systems and resolving technical issues. Your expertise in troubleshooting and problem-solving will be key as you assist users and collaborate with the IT team to maintain compliance with corporate standards. This position offers a chance to make a significant impact in a supportive environment while enhancing your skills in a fast-paced setting.

Qualifications

• Degree or diploma in IT, systems engineering, or computer science required.
• Experience in IT helpdesk or technical support role is essential.

Responsibilities

• Provide daily helpdesk support and perform PC setup and configuration.
• Diagnose and resolve hardware and software issues efficiently.
• Act as the first point of contact for technical support inquiries.

Skills

Windows OS

Problem-Solving Skills

Troubleshooting Skills

Helpdesk Support

Education

Degree or Diploma in IT

Degree in Computer Science

Job description

COMPANY OVERVIEW

Our client is a finance services company with a long history of providing various financial services in the region.

JOB RESPONSIBILITIES

1. PC Setup and Configuration:
   • Perform daily helpdesk support tasks.
   • Install and configure computer hardware, operating systems, and applications.
   • Set up and perform initial settings for new computers.
2. PC Troubleshooting, Maintenance, and Support:
   • Diagnose and resolve hardware and software issues.
   • Perform routine maintenance on PCs.
3. Day-to-day Helpdesk Functions:
   • Serve as the first point of contact for technical support via phone, email, or in person.
   • Communicate with system vendors to resolve technical issues and coordinate maintenance.
   • Collaborate with the headquarters IT team to ensure compliance with corporate IT policies and standards.

JOB REQUIREMENTS

1. Education: Degree or diploma in IT, systems engineering, computer science, or a related field.
2. Experience:
   • Basic knowledge of Windows OS.
   • Excellent problem-solving and troubleshooting skills.
   • Previous experience in an IT helpdesk or technical support role.
   • Business-level Japanese language skills to liaise closely with vendors and HQ.

JAC Recruitment Pte. Ltd.
EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe