Senior Nursing Manager

Ju Eng Home for Senior Citizens; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ju Eng Home for Senior Citizens in Singapore seeks a Senior Nursing Manager to lead nursing teams across multiple wards, ensuring safe, person-centred care and strong clinical governance. You will oversee ward operations, manpower deployment, quality metrics and risk management, acting as the link between the DON and ward leaders to drive performance and compliance.

The role emphasizes leadership, operational excellence and continuous improvement to advance residents' well-being and safety

Responsibilities

• Provide overall leadership and direction to all nursing teams within the assigned block.
• Oversee the operations and performance of approximately 3–4 wards.
• Ensure consistency in nursing standards, care practices and resident care.
• Translate Nursing Department priorities into ward-level actions.
• Guide Nursing Managers, Nursing Officers and ward leaders.
• Escalate significant clinical or manpower issues to the Director of Nursing promptly.
• Monitor clinical quality indicators and resident outcomes across wards.
• Oversee staffing, morale and workforce planning for the block.

Job description

Job Summary

The Senior Nursing Manager is responsible for the overall leadership, management and clinical governance of nursing services within an assigned block comprising approximately three to four wards. The role ensures that residents receive safe, appropriate, person-centred and consistent nursing care across all wards within the block. The Senior Nursing Manager provides leadership to ward management teams, oversees manpower deployment and ward operations, monitors clinical quality and resident outcomes, manages operational and clinical risks, and ensures that nursing policies, procedures and standards are consistently implemented. The role serves as the key link between the Director of Nursing and ward-level nursing leadership and is accountable for the overall performance, quality, staffing and operations of the assigned block.

Key Responsibilities

1. Block-Level Nursing Leadership

• Provide overall leadership and direction to all nursing teams within the assigned block.
• Oversee the operations and performance of approximately 3-4 wards.
• Ensure consistency in nursing standards, work practices and resident care across all wards under the block.
• Translate Nursing Department priorities and management directions into ward-level actions.
• Provide guidance and support to Nursing Managers, Nursing Officers and ward leaders.
• Escalate significant clinical, operational or manpower issues to the Director of Nursing in a timely manner.

2. Resident Care & Clinical Standards

• Ensure residents receive safe, effective, appropriate and person-centred care.
• Monitor the overall quality of nursing care within the assigned block.
• Review complex, high-risk or deteriorating resident cases where required.
• Ensure appropriate care plans, nursing assessments and interventions are implemented.
• Promote continuity of care and consistent standards across shifts and wards.
• Work with multidisciplinary teams to address residents' changing care needs.

3. Ward Management Oversight

• Oversee the performance and operations of each ward within the assigned block.
• Conduct regular ward rounds and management reviews.
• Ensure ward environments are safe, organised and conducive to resident care.
• Monitor operational issues including resident flow, admissions, transfers and discharge arrangements.
• Ensure ward leaders follow up on identified issues within agreed timelines.
• Promote consistent implementation of organisational policies and nursing procedures.

4. Manpower Planning & Deployment

• Oversee nursing manpower planning within the assigned block.
• Review staffing levels, skill mix, shift deployment and ward manpower requirements.
• Coordinate cross-ward manpower deployment where operationally necessary.
• Work with Nursing leadership and HR on vacancies, recruitment needs and staffing gaps.
• Monitor overtime, leave planning, absenteeism and manpower utilisation.
• Ensure staffing arrangements remain safe and appropriate to resident acuity and operational needs.

5. Staff Leadership & Performance Management

• Supervise and develop Nursing Managers, Nursing Officers and other nursing staff within the block.
• Set clear performance expectations and accountability.
• Conduct support staff performance reviews.
• Provide coaching and guidance to ward leaders.
• Address performance, conduct or competency concerns in collaboration with DON and HR.
• Identify high-potential staff and support succession and development planning.
• Promote a professional, respectful and accountable nursing culture.

6. Clinical Governance & Quality

• Monitor clinical quality indicators across all wards within the block.
• Review trends and variances in areas such as:
  • Falls
  • Pressure injuries
  • Medication incidents
  • Infection
  • Hospital transfers
  • Wound outcomes
  • Resident deterioration
  • Documentation compliance
• Ensure timely investigation and follow-up of significant clinical issues.
• Work with Quality & Risk Management on audits, incident reviews and improvement actions.
• Ensure corrective and preventive actions are completed and sustained.

7. Incident Management & Risk

• Oversthe management of clinical and operational incidents within the assigned block.
• Ensure incidents are reported, reviewed and escalated appropriately.
• Participate in or lead incident reviews and root-cause analyses where required.
• Monitor recurring trends and ensure appropriate preventive actions are implemented.
• Identify block-level clinical and operational risks and escalated significant concerns.
• Promote a culture of timely reporting, learning and continuous improvement.

8. Nursing Documentation & Care Planning

• Ensure nursing documentation is timely, accurate and complete.
• Monitor the quality of nursing assessments, care plans and progress documentation.
• Address recurring documentation gaps.
• Ensure resident information is appropriately communicated during shift ha