We are seeking a highly experienced Senior Network Consultant with extensive hands- on expertise in designing, implementing, managing and troubleshooting complex enterprise network infrastructures across mission-critical environments.
The successful candidate will possess deep technical competencies in multi-vendor routing, switching, network security, wireless infrastructure and WAN connectivity, with proven experience supporting large-scale network deployments across highly demanding industries such as banking, financial services, healthcare and data centres.
This role requires a combination of advanced technical troubleshooting, infrastructure project delivery, technical consultancy, stakeholder management, presales engagement and leadership capabilities.
Key Responsibilities
- Enterprise Network Infrastructure & Architecture
- Lead the implementation, configuration, optimisation and lifecycle management of complex enterprise LAN, WAN and data centre network infrastructures.
- Provide advanced technical support for heterogeneous network environments incorporating Cisco, Juniper, Fortinet, Extreme Networks and other enterprise networking technologies.
- Design, deploy and maintain Layer 2 and Layer 3 switching architectures, including VLAN segmentation, inter-VLAN routing, trunking, Spanning Tree Protocol and network redundancy.
- Implement and troubleshoot dynamic routing protocols, including BGP, OSPF and MPLS-based WAN connectivity.
- Support IP addressing, TCP/IP connectivity, DHCP services, Quality of Service (QoS) and network traffic optimisation.
- Perform network infrastructure migrations, hardware refreshes, system upgrades and installation, move, add and change (IMAC) activities.
- Maintain high availability, network resilience and service continuity across business-critical infrastructure environments.
Multi-Vendor Network Security & Infrastructure Support
- Deploy, configure, maintain and troubleshoot enterprise network security appliances, particularly Cisco ASA and Fortinet firewalls.
- Support network security policies, firewall rule configurations, access controls and secure network segmentation.
- Work across integrated routing, switching, firewall and wireless environments to identify and resolve complex connectivity and performance issues.
- Support network security incident investigations, technical escalations and remediation activities.
- Collaborate with infrastructure and security teams to ensure network implementations align with organisational security standards.
Advanced Troubleshooting & Incident Management
- Act as a senior technical escalation point for complex network incidents affecting enterprise and mission-critical customer environments.
- Diagnose and resolve multi-layer network issues involving routing protocols, switching, WAN connectivity, firewall policies, wireless infrastructure and network performance.
- Conduct root cause analysis for recurring incidents, service interruptions and infrastructure failures.
- Provide technical support during planned and unplanned outages, network maintenance and emergency restoration activities.
- Coordinate technical escalations and hardware replacement processes with multiple technology vendors and OEM support teams.
- Participate in after-hours maintenance, incident response and critical infrastructure recovery activities when required.
- Work on a 24/7 rotating shift schedule to provide continuous network monitoring
Enterprise Wireless & Network Integration
- Implement and maintain enterprise wireless infrastructure incorporating Wireless LAN Controllers (WLC), wireless access points and associated network services.
- Support multi-vendor wireless technologies, including Cisco Meraki, Aruba, Extreme Networks and Ruckus.
- Troubleshoot wireless connectivity, network access, performance and integration issues.
- Support the integration of wired and wireless networks within complex enterprise environments.
Technical Consultancy, Presales & Project Delivery
- Provide technical consultancy and solution recommendations for enterprise network infrastructure projects.
- Participate in presales activities, including technical solution discussions, site surveys, tender specification reviews and bid clarification sessions.
- Collaborate with sales teams, project managers, engineers, technology partners and customers to translate business requirements into practical network solutions.
- Lead or coordinate infrastructure deployment, migration, commissioning and acceptance testing activities.
- Support project cost estimation, resource planning and financial considerations relating to network infrastructure delivery.
- Ensure project milestones, technical deliverables and customer requirements are met.
- Prepare and maintain network architecture diagrams, configuration records, technical documentation, project workbooks and maintenance records, technical documentation, project workbooks and maintenance.
Technical Leadership & Customer Engagement
- Provide technical guidance, mentoring and knowledge transfer to network engineers and support personnel.
- Lead technical discussions with customers, internal stakeholders and external technology partners.
- Drive continuous improvement in network operations, service quality and troubleshooting procedures.
- Maintain strong customer relationships through effective communication, incident ownership and timely resolution of technical issues.
- Support the development of technical standards, operational documentation and knowledge-sharing initiatives.
Educational Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Telecommunications or a related technical discipline.
- Equivalent professional qualifications supported by substantial relevant enterprise networking experience may also be considered.
Professional Experience
- Minimum 15 years of relevant experience in enterprise network infrastructure, network engineering, technical consultancy, systems integration or network operations.
- At least 5 years of experience in a senior technical, consultancy or team leadership capacity, handling complex enterprise networking environments.
- Extensive hands-on experience in implementing, administering and troubleshooting multi-vendor enterprise network infrastructures involving Cisco, Juniper, Fortinet and other networking technologies.
- Proven experience supporting mission-critical network environments within banking, financial services, healthcare, data centres or similarly complex enterprise environments.
- Demonstrated experience in enterprise routing and switching, network security, wireless infrastructure, incident escalation and infrastructure project delivery.
- Experience in technical presales, tender support, customer-facing consultancy and coordination of network infrastructure implementation projects.
- Previous experience providing technical guidance, mentoring or leadership to network engineering teams would be advantageous.