Senior Mgr/Mgr, Global Customer Engagement/ Marketing with Maritime MNC

The CAP Consulting Group Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading feeder solutions provider in the maritime industry seeks an experienced Senior Manager or Manager for Global Customer Engagement. This role involves fostering relationships with major container shipping companies and leveraging global marketing skills to drive business growth and partnerships.

Benefits

Job rotation opportunities

Work from home 1 day per week

Qualifications

• Minimum Bachelor degree with at least 5-10 years in global marketing/key account management.
• Experience with MNCs in shipping/logistics.
• Excellent persuasion, negotiation, and interpersonal skills.

Responsibilities

• Manage global account relationships with 2-3 corporate customers.
• Strategize and implement growth plans for key accounts.
• Build relationships at multiple levels within customer organizations.

Skills

Persuasion

Negotiation

Interpersonal skills

Communication

Analytical mindset

Education

Bachelor degree

Tools

Microsoft Office

Job description

• Min 5 to 10 years of global marketing/ key account management and building relationships exp with shipping MNCs with global footprint

• Shipping/logistics industry exp is required

• Possess strong persuasion and negotiation skills. Has excellent interpersonal and communication skills

Our client is a leading feeder solutions provider in the maritime industry. We are seeking for an experienced global marketing cand for the position of a Senior Manage or Manager role, Global Customer engagement/ Marketing.

Summary:The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm’s relationship with the world’s biggest Container Shipping companies at HQ and Regional HQ levels. As a Senior Manager or Manager, you will be responsible for managing and projecting customers’ business requirement in order to generate growth, partnership and other business opportunities.

This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a strong communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.

Reports to:Head of Global Customer Engagement

Location:Singapore

Role and Responsibilities:

Customers

• Global Account Manager for 2-3 corporate customers in the shipping industry;

• For a senior mgr, you will manage a team of 2-3 pax whom might be fellow account managers and/or Asst Account Managers; For a manager, no people management responsibility is required

• For accounts that you and your team are managing, you are to strategize, define and implement growth in volume and revenue on a global basis;

• Building multilevel relationship and rapport with key customers globally; going deeper, wider and higher into the customers organisation. This is to develop the customer intimacy that is needed to put ourselves in a more competitive position;

• Be up to speed on knowing your customers’ strategies and develop plans/deals to align ourselves to their needs;

• Measure, track and analyze key account metrics;

• Persuade and influence regional marketing teams and business units to ensure proper management and implementation of strategies for your respective customers;

• All round understanding of the market, the global products offer by customer and competitor; and

• Work closely with other Global Account Managers, Business Unit Directors, Trade Departments & Senior Management.

Processes & Systems

• Ensuring that commercial processes are reviewed regularly and updated; and

• Best practices of contract administration are shared amongst regional hubs.

Requirements:

• Minimum Bachelor degree with at least 5 to 10 years of global marketing/ key account management exp gained in the shipping/ logistics industry. (For a Mgr role, min 5 years of relevant experience is required. For a Senior Mgr- min 10 years of relevant experience is required)

• Experience in key account management /marketing and building relationships with MNCs in the shipping sector with global footprint is essential

• Shipping/ logistics industry exp is required

• Able to travel overseas (regionally/globally) as part of business requirements. The travel is estimated to be about 30% but this may vary.

• Analytical and Inquisitive mindset;

• Able to develop relationship independently at different levels of a customer organisation;

• Strong persuasion and negotiation skills;

• Good interpersonal and communication skills;

• Goal-oriented, organized team player;

• Detailed and meticulous and strong problem solving skills;

• Proficient in all Microsoft Office applications; and

• Proficiency in the English language, both verbal and written.

• Added proficiency in Mandarin is a huge plus as the role may liaise with Chinese customers in Chinese.

Selling pts:

1. The co is the biggest common carrier and public shipping line in the world

2. The co is a well known and global MNC in the shipping industry

3. The co offers job rotation opportunities to good performers. If the cand is keen to branch out of this marketing function to other functions or look at overseas positions, the co has offered such opportunities to candidates.

4. The co allows WFH 1 day per week

To apply, pl send your cv in word doc. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 1 July 2025