Senior Medical Social Worker

National Healthcare Group Polyclinics; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

National Healthcare Group Polyclinics in Singapore is seeking a Medical Social Worker to provide end-to-end case management and counselling for patients, including assessment, care planning, and evaluation of care. The role involves engaging patients and families, applying social work theory, and coordinating with multidisciplinary teams.

Administratively, you will supervise junior MSWs, assist with departmental duties, and participate in teaching, training, and quality improvement activities.

Qualifications

Responsibilities

• Provide end to end person-centered case management and counselling support and appropriate level of care through assessment, care planning and interventions, and evaluation of care.
• Engage patients and their significant others in a therapeutic manner to identify and understand their presenting problems and needs.
• Apply advanced social work theories and professional knowledge and skills to conduct bio-psychosocial assessment, set goals and formulate care plans.
• Manage complex cases (crisis intervention for family violence and suicide cases) in consultation with clinical supervisor.
• Develop professional knowledge in clinical specialties and collaborate with multidisciplinary team members at MDTs.
• Initiate referrals to community partners to mobilise resources to meet patients' needs.
• Timely documentation in NeMSW and EMR systems; conduct case reviews and appropriate termination of cases.

Job description

Company description:

National Healthcare Group Polyclinics

Job description:

1. Clinical - Casework & Counselling (70%)

Providing end to end person-centered case management and counselling support and appropriate level of care through assessment, care planning and interventions, and evaluation of care:

• Engage patients and their significant others in a therapeutic manner to identify and understand their presenting problems and needs. Various modes of engagement such as via face-to face interview, phone interview or field visit may be used
• Apply advanced social work theories and professional knowledge and skills to conduct bio-psychosocial assessment, set goal(s) and formulate care plan(s) with the patients and their significant others
• Manage complex cases (crisis intervention for family violence and suicide cases) in consultation with clinical supervisor
• Develop professional knowledge and skills in clinical specialties. Eg. Dementia, Mental Health, ACP
• Collaborate with multidisciplinary team members through case discussions and active participations at MDTs
• Initiate referrals to appropriate community partners to mobilise resources to meet the multifaceted needs of the patients and their family members
• Adopt Case Master Action Plan developed by MSF in collaboration with community partners where relevant
• Timely documentations in the NeMSW and EMR systems
• Conduct timely case reviews and appropriate termination of cases
• Manage service workflow and utilisations

(Refer to: National Social Work Competency Framework - Understanding the Roles and Competencies of Medical Social Workers; Singapore Association of Social Workers Code of Professional Ethics)

2. Administrative (30%)

• Provide clinical supervision and coaching sessions for junior MSW
• Assist MSS-In-charge in administrative duties and provide reports as required
• Conduct internal/public talks and trainings on topics relevant to medical social work
• Participate/ lead in departmental projects
• Engage in continuing professional education activities
• Participate in quality improvement and research projects at department/clinic level
• Involve in internal or external professional committees and workgroups
• Undertake social work undergraduates for academic teaching and supervision
• Perform CARE Officer duties during civil emergencies

Perform any other duties as assigned by the Principal MSW, MSS-In-Charge, Manager (Allied Health), Clinician Leaders and Management of Clinical Services