Senior Marine Service Engineer ( Government Clearance | Up to $6,000)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Marine Senior Service Engineer to provide technical support and training. The role includes field travel across the Asia Pacific region. Candidates should possess a degree in Electrical/Mechanical Engineering and have strong customer service skills, with experience in power generation products.

Qualifications

• Minimum 5 years of relevant experience required.
• Fair amount of traveling in the Asia Pacific and Southeast Asia Region.

Responsibilities

• Provide standby support and emergency call for customer support.
• Generate service reports and maintain close relationships with customers.
• Develop service training materials and provide training to distributors.

Skills

Customer service orientation

Enthusiasm for power generation products

Education

Diploma/degree in Electrical/Mechanical Engineering

Tools

John Deere ECU

KDI ECU

Synchronization system

Job description

Marine Senior Service Engineer

• Working Location: 609935 (Jurong East)
• Working Days: Monday – Friday
• Working Hours: 8:30am - 5:15pm
• Salary range: SGD 3,700 to SGD 6,000 monthly, 13th month, SGD 250 transport allowance

Interested applicants can also send your resume to WA:[phone] (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous