Senior Manager - Workplace Technology and End User Computing (Perm) (666144)

Job Responsibilities:

• Lead a team of technical specialists in the design, management, and support of Workplace Technology and End User Computing (EUC) environments.

• Drive innovation in collaboration technologies, focusing on AI and user-enablement tools to enhance business operations and user experience.

• Ensure that EUC technologies and processes adhere to IT policies, standards, and compliance requirements.

• Advocate for the adoption of new technology platforms, engaging senior stakeholders across the organization to support the integration of emerging technologies.

• Plan and forecast the future of end-user technology, establishing budget forecasts and investment plans over the medium and long term.

• Act as the liaison between business users and technical teams, translating business needs into actionable technical solutions.

• Lead and deliver significant technology projects, managing all phases from initiation to execution.

• Maintain a forward-thinking mindset, anticipating evolving business requirements and emerging trends, with a focus on continuous improvement in EUC services.

Requirements:

• A degree in Computer Engineering, Computer Science, or a related Information Technology field.

• At least 10 years of relevant experience in a similar role.

• Extensive technical expertise in supporting Microsoft M365, with particular knowledge of Exchange Online, Teams, SharePoint, and email authentication protocols (SPF, DKIM, DMARC). Familiarity with Crestron and CISCO AV technologies is a plus.

• Knowledge of MS Entra IAM, Modern Authentication, SSO, and MFA.

• Experience in endpoint management with Workspace One MDM, alongside strong expertise in Windows 10/11, mobile device enrollment, and security policy management.

• Proven ability to drive the adoption of technology on a global scale.

• Strong project management, analytical, and organizational skills.

• Excellent communication and interpersonal skills with a customer-centric approach.

• Certifications in collaboration technologies and security are a plus.