Senior Manager, Strategic Expansion Operations & Growth Programs (1 Year Contract)

LVMH Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Sephora SEA is seeking a Senior Manager for Strategic Expansion Operations & Growth Programs on a 1-year contract. You will drive day-to-day execution, manage strategic pillars like new market entries, regional product development, and digital partnerships, and ensure cross-functional alignment across the region.

The role requires delivering on time, with robust governance, dashboards, and executive updates for leadership and stakeholders. Experience in beauty, retail, and eCommerce is preferred.

Qualifications

• Experience in program management within multi-country retail or eCommerce.
• Ability to coordinate cross-functional teams and governance.
• Data-driven reporting and stakeholder update capabilities.
• Background in digital growth initiatives and partnerships.
• Strong communication and stakeholder influencing skills.

Responsibilities

• Oversee strategic expansion programs and operational execution across SEA.
• Develop project plans, roadmaps, risk registers, and governance.
• Drive cross-functional alignment among Commercial, eCommerce, Product, Tech, Finance, Legal and Country teams.
• Prepare leadership reports and dashboards with actionable insights.
• Coordinate digital commerce entries, partnerships, and platform rollouts.

Skills

Program management

Business operations

eCommerce

Digital strategy

Partnerships

Commercial execution

Job description

Senior Manager, Strategic Expansion Operations & Growth Programs (1 Year Contract)

Senior Manager, Strategic Expansion Operations & Growth Programs (1 Year Contract)

Profile

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Senior Manager, Strategic Expansion Operations & Growth Programs (1-Year Contract)

The Opportunity: Shape Sephora SEA's Digital Future

We are seeking an experienced and driven Senior Manager, Strategic Expansion Operations & Growth Programs to join our dynamic team on a contract basis. This critical role will work directly with the Director, Strategic Expansion & Growth Initiatives, to drive the day-to-day operational execution and program management of Sephora SEA’s most impactful growth initiatives.

This role sits at the intersection of strategy and execution, transforming high-level vision into concrete action plans and tangible results. You will be instrumental in ensuring seamless cross-functional coordination, meticulous project delivery, and robust operational readiness across strategic pillars such as new market & platforms entry, regional product development, and critical digital partnerships.

You will shine here if you enjoy…

Strategic Program Management & Operational Execution:

• Support the planning, execution, and oversight of key strategic growth programs, including the digital commerce expansions, regional Gift Card initiatives, and new digital partnerships.
• Develop and maintain comprehensive project plans, roadmaps, risk registers, and governance frameworks to ensure programs are delivered on time and within scope.
• Drive cross-functional alignment and collaboration across diverse teams (e.g., Commercial, eCommerce, Product, Tech, Finance, Legal, Operations, CRM, Country teams) to coordinate activities and resolve dependencies.
• Prepare and present compelling reports, dashboards, and executive updates to leadership and key stakeholders, communicating progress, challenges, and actionable insights.

Digital Commerce Expansion:

• Support the end-to-end operational planning and execution for Sephora’s entry into new digital commerce platforms & markets.
• Coordinate critical workstreams covering platform setup, assortment management, pricing strategy, content localization, payments integration, regulatory compliance, logistics, and customer service readiness.
• Monitor launch readiness, track operational dependencies, and facilitate issue resolution to ensure a successful market launch.

Regional Gift Card Business Operations:

• Support the operational roadmap and execution strategy for the SEA Gift Card business, encompassing digital, physical, and omnichannel integration.
• Coordinate with country teams and central functions on operational rollouts, marketing campaigns, product enhancements, and customer support.
• Track performance metrics, revenue forecasts, and conduct business reviews to optimize Gift Card growth across B2C and B2B channels.
• Facilitate the full lifecycle of regional digital partnerships, from initial evaluation and negotiation support to onboarding, launch, and performance tracking.
• Coordinate internal stakeholder engagement (Legal, Finance, Tech, Marketing) to ensure smooth partnership activation and compliance.
• Develop and implement operational playbooks for co-marketing, data sharing, and partner performance management to maximize ROI.

Digitalization of Retail Customer:

• Contribute to strategies and execution plans designed to seamlessly integrate online and offline experiences, driving retail customers to engage with Sephora’s digital platforms.
• Coordinate omnichannel campaigns, Click & Collect adoption initiatives, and programs aimed at encouraging first-time online transactions for retail-only customers.

We would love to hear from you if you are/have…

• Proven experience in program management, business operations, eCommerce, digital strategy, partnerships, or commercial execution. Experience within beauty, retail, eCommerce platforms preferred.
• eCommerce & Digital Acumen: Strong understanding of eCommerce operations, digital customer journeys, and the broader digital ecosystem in South-East Asia.
• Analytical Rigor: Proficient in data analysis, financial modeling support, performance reporting, and leveraging insights to drive decision-making.
• Communication & Influence: Exceptional communication, negotiation, and stakeholder management skills, with the ability to influence cross-functional teams and senior leaders.
• Adaptability: Proven ability to thrive in a highly matrixed, fast-paced regional environment, managing multiple priorities with a proactive and independent approach.
• Regional Exposure: Experience working within South-East Asian markets and coordinating across diverse markets will be a plus.
• Passion: A genuine passion for digital innovation, beauty, and delivering exceptional customer experiences.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.