Senior Manager, Social Service Systems Office (SSP/OP)

Ministry Of Social And Family Development; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A government agency in Singapore is seeking a candidate to analyze data and resolve systemic issues in social services. The role involves engaging with partners to improve case data collection and optimize support for vulnerable families. Ideal candidates should possess at least 4 years of relevant experience and strong interpersonal skills. Join a committed team focused on making a difference in the community.

Qualifications

• At least 4 years of experience in policy or operations-work.
• Experience in the social sector and data analysis is advantageous.
• Ability to think at the systems level.

Responsibilities

• Analyze quantitative and qualitative data on complex cases.
• Work with agencies to review policies and processes.
• Engage agencies to improve case data collection processes.

Skills

Policy or operations-policy work experience

Experience in the social sector

Data analysis

Strong interpersonal skills

Verbal and written communication skills

Analytical skills

Team player

Job description

What the role is:

The Social Service Systems Office (S3O) under the Operations Planning Division aims to better support vulnerable families and individuals with complex needs and ensures that they can access assistance in a timely and integrated manner. S3O oversees the development of case coordination approaches to address complex needs and works with partners to overcome system-level barriers.

What you will be working on:

You will be part of the S3O team that collaborates with partners, such as policy agencies and Social Service Offices (SSOs), to:

1. Identify system-level gaps and issues encountered by those with complex needs, e.g., cases that involve multiple agencies or do not fit within conventional policy boundaries;
2. Resolve systemic issues to ensure complex cases are effectively addressed;
3. Enhance the comprehensiveness of case data collected.

Responsibilities:

You will be expected to:

1. Analyze quantitative and qualitative data on complex cases and broader trends to derive insights;
2. Work with agencies to review policies and processes to resolve systemic issues;
3. Engage agencies to improve case data collection processes.

What we are looking for:

Functional/Technical competencies:

• At least 4 years of policy or operations-policy work experience;
• Experience in the social sector and data analysis is advantageous;
• Strong interpersonal, written, and verbal communication skills.

Generic Competencies:

• Ability to think at the systems level;
• Good analytical skills;
• Resourceful team player who exercises initiative.

Functional Competencies:

• Systems Thinking;
• Data-driven Policy Analysis;
• Deep Critical Thinking.

About Ministry Of Social And Family Development:

“We are Professionals with Passion for People”

The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through policies, community infrastructure, programmes, and services. Our mission is to nurture resilient individuals, strong families, and a caring society that can overcome challenges together.

We are committed to developing a strong social service sector and play key roles in shaping Singapore’s future. Through these efforts, we aim to help our citizens achieve their hopes and aspirations.

A career in MSF is challenging and fulfilling, offering you the chance to make a difference in the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to join the MSF family!