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Zendesk is seeking a Senior Sales Manager based in Singapore to lead their SMB sales team targeting Greater China and Southeast Asia markets. This pivotal role requires strategic leadership and fluency in Mandarin, fostering a high-performing sales culture to achieve revenue growth through new customer acquisition and retention.
Are you a seasoned sales leader who thrives on building high-performing teams and shaping market strategy? Zendesk is seeking a driven Senior Sales Manager to lead our SMB sales team based in Singapore, selling into Greater China, Hong Kong, Taiwan and South East Asia —a pivotal role at the intersection of people leadership, market growth, and operational excellence.
About the Role:
As Zendesk’s Senior Sales Manager for SMB GCR & SEA, you’ll drive one of our most strategic and high-growth markets. Based in Singapore, you’ll lead, coach, and inspire a team of talented sales professionals focused on growth in the SMB segment across Greater China, Hong Kong, Taiwan and South East Asia. You’ll report directly to the VP, APAC SMB Sales and collaborate closely with regional and global leadership.
Native-level Mandarin fluency is essential to build deep connections with customers and partners. Your strategic mindset and operational discipline will help the team exceed targets in a competitive landscape. If you’re passionate about scaling businesses, mentoring future leaders, and delivering results in SaaS, this role offers the platform to make a significant impact.
What you’ll be doing:
We hope you’ll decide to build a career as a Zendesk sales leader for the long term. We use the following leadership criteria - applied to key sales activities - to assess, reward and promote sales leadership.
Innovate: Build your sales team to think creatively and adapt quickly to new ways of working. Adjust to the changing needs of your customers, your market and our CX/EX product portfolio.
Collaborate: Work with your peers and partners across Zendesk to identify priorities, share customer data and proactively seek to improve our ability to deliver value to our customers.
Operate: Know your business, know your customers, know your tools and know your data. Fill your funnel, track your opportunities and convert. Be prescriptive and focused to minimize the number of variables between your customers and their outcomes.
Navigate: Study the future of our industry and the emerging needs of your customers. Coach and develop your team to be ready for the future and coach to convert today’s opportunities.
Inspire: Use your unique insights and voice to move people into action. We are creating the future of CX and EX.
Champion: Build relationships with your customers to proactively sense and respond to their business needs. Help everyone at Zendesk connect emotionally with our customers and put their best work into solving their needs.
What you’ll bring to the role:
Please note that anyone hired into this position must be physically located in and plan to work from Singapore.
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