Senior Manager, Shops Tech Integration & Product Launch

foodpanda hk; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading company in the food delivery industry, Foodpanda, seeks an Integration and Product Operations Associate. In this role, you will support partner integrations and product launches, requiring excellent communication skills and a strong foundation in data analysis. You'll work closely with internal teams to ensure a smooth product rollout and contribute to process improvements. Ideal candidates will have a Bachelor's degree and be proficient in SQL and Microsoft Office Suite.

Qualifications

• Bachelor's degree required.
• Strong skills in data analysis and problem-solving essential.
• Familiarity with technical concepts like APIs and SFTP preferred.

Responsibilities

• Coordinate partner integration processes for smooth transitions.
• Collaborate with Product teams on feature launches and bug resolution.
• Proactively identify workflow gaps through data analysis.

Skills

Data analytical skills

Problem-solving skills

Communication

Interpersonal skills

Organization skills

Education

Bachelor's degree in Business, Computer Science or related fields

Tools

SQL

Microsoft Office Suite

Job description

The Integration and Product Operations Associate plays a key role in supporting partner integrations and product launches. This role involves collaborating with internal and external stakeholders to ensure seamless execution of integrations, managing the lifecycle of product feature launches, and contributing to process improvements. The position requires a balance of technical understanding, operational execution, and strong interpersonal skills to drive successful outcomes.

What's on the menu for you:

Integration Support

• Coordinate the integration process for partners, ensuring a smooth transition.
• Monitor the performance of integrations, identifying issues and collaborating with stakeholders to resolve them.
• Work with the Product team to suggest improvements based on partner feedback and integration challenges.

Product Launch Operations

• Collaborate with the Product team to prepare and execute vendor-related feature launches.
• Track and resolve bugs and issues during product rollout.
• Maintain launch project timelines and ensure adherence to deadlines.
• Gather feedback and analyze data post-launch to support continuous feature enhancement.

Process Improvements

• Proactively identify gaps/pain points in current workflows through data analysis and develop actionable insights and process improvement initiatives.
• Develop templates, playbooks, and guidelines for integration and launch operations.

Stakeholder Collaboration

• Act as a liaison between partners, Product, and other internal teams, ensuring alignment and effective communication.
• Provide clear updates and reports on integration and launch progress.

What you need to be successful

What you bring to the table:

• Bachelor's degree in Business, Computer Science, or related fields.
• Strong data analytical and problem-solving skills to discover patterns and trends, with a knack for report writing and presentation
• Familiarity with basic technical concepts (e.g., APIs, SFTP)
• Knowledge and/or experience with SQL
• Excellent communication and interpersonal skills
• Comfortable working autonomously and collaboratively in a fast-paced and often ambiguous environment
• Strong organization skills and ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Hungry to make an impact!