Senior Manager, Sales Key Account

DHL Germany; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage their Key Account Specialist Team in the freight forwarding sector. This role involves driving sales performance, developing strategic relationships, and ensuring compliance with quality management systems. With a focus on customer satisfaction and team development, you will play a pivotal role in achieving financial targets and fostering growth within key accounts. If you have a passion for logistics and a proven track record in account management, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifications

• 8+ years of experience in account management within freight forwarding.
• Strong leadership skills with a focus on team performance and growth.

Responsibilities

• Manage and drive performance of the Key Account Specialist Team.
• Prepare long-term sales strategies and annual forecasts.
• Deliver financial results aligned with revenue and margin targets.

Skills

Account Management

Team Management

Sales Performance Improvement

Customer Relationship Management

Freight Forwarding Industry Knowledge

Communication Skills

Presentation Skills

Education

Diploma or Degree

Job description

IN THIS ROLE YOU WILL:

• Manages and drives performance of Key Account Specialist Team
• Prepares and communicates the long-term sales strategy and/or plan and annual sales forecast for the respective department
• Delivers financial results in line with agreed revenue & margin budgets and targets
• Drives performance improvement of Key Account group to achieve Sales KPI
• Plans and manages the portfolio of accounts of the Key Account Team
• Invests in critical relationships between CSI/MNC/SC Customers and DGF organization
• Provides industry expertise to the team and management, driving the growth of focus sectors
• Supports and facilitates Sales skills/process training relevant to the Key Account Channel
• Performs quarterly reviews, identifies and reports performance variance to senior management, thereafter, devises/imposes necessary counteractive actions as applicable
• Ensures compliance to the requirements of Quality Management System in accordance to the relevant quality procedures and quality manual
• Provides leadership and manages expectations to team of Sales/ Key Account Managers / Supports
• Appointed to groom and train junior staff for continuity plans. Provides coaching to staff and manage sales performance
• Engagement with regional team as well as internal Product Groups
• Performs general administrative functions and maintenance of staff discipline, leave application and involvement in annual budgeting process
• Point of escalation for all commercial / operational matters within the team

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
• Experienced in managing a team
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Diploma/ degree with more than 8 years of relevant working experience in a MNC environment