Senior Manager, Retail Operations

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

The Senior Manager, Retail is responsible for the country’s P&L. The role has an overarching perspective on company sales strategies, revenue growth and ensures operational excellence by directing related activities to meet current and future plans of the organization.

The incumbent manages retail real estate negotiation & acquisition, sales processes, identifies emerging market opportunities and also includes facilitating data review and reporting and developing sales strategies, all stores’ structures to improve store sales, in-store merchandising, customer service, sales & inventory turnover.

Your Impact

Driving Revenue

• Monitor and drive sales performance of each store to meet company targets and take immediate action when performance is below target.
• Coach Area Sales team and store leaders in creating business development plans to boost sales through meetings, calls, and visits.
• Maximize store team performance through consistent and effective coaching, monitoring, and feedback.
• Review and set sales targets based on company’s direction.
• Track and benchmark internally and externally the market performance, identify areas in need of support, and develop projects with the markets to improve performance.
• Effectively utilize and analyze retail reports.
• Control expense budget as per company’s standard.

Operations

• Establish and execute operation processes for the company to provide optimum customer service level.
• Define standard and procedure of operation processes to ensure all stores adhere to global store operating standards, policies, procedures, visual merchandising, and retail service standards.
• Propose new ideas and projects to improve retail practices and operations.
• Manage all aspects of new store openings and act as project owner to ensure stores are opened as planned.
• Work closely with the Retail Merchandising team on optimizing the seasonal buy for the retail channel in close collaboration with Merchandising to identify business trends and stock management to ensure that company targets are met.
• Work with marketing team to provide input into the marketing campaigns as well as innovative marketing ideas to drive and maximize sales and traffic in the areas.

Inspiring Team

• Lead, motivate, and coach retail team.
• Supervise the brand mystery shopper program with appropriate action plans that include developing structured training in product knowledge and service standards for retail teammates.
• Review and initiate commission’s plans to align with company’s budget to achieve company’s sales targets and incentivize sales and drive store performance.
• Work together with the Training & Development function on creating and executing top-class retail operations & service training modules.
• Work closely with HR function on effective retail staff hiring processes and measures to reduce staff turnover.
• Develop operating plans, new store business forecasts, capital expenditure, and operation performance that is in accordance with the brand business plan.
• Ensure best practices are followed in the markets in retail marketing, visual merchandising, and in-store communication.
• Liaise with landlords on store lease terms and identify potential locations in line with the company’s business plan.

Qualifications & Experience

• Bachelor’s degree from a recognized university.
• Hands-on experience in sales & operation procedures, Excel, and people management.
• 10+ years of sales & operations experience, with 3 – 5 years of experience in a supervisory capacity.
• Focus on financial success with the ability to formulate strategies based on market needs and the Company goals.
• Strong leadership with high convincing and coaching capabilities.
• Demonstrated creative thinking, logical thinking, good analytics with proficiency in Excel.
• Demonstrated understanding of budgetary and financial concepts.
• Ability to work under high pressure and rush situations.
• Excellent communication, negotiation, and team working skills.
• Strong commercial awareness and numeracy skills.
• Demonstrated problem-solving, creativity, and provision of well-thought solutions.
• Strong product knowledge (end-use, sub-end use, category, benefit, etc.) and VM displays and standards.
• Demonstrated conflict management and decision-making skills.

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.