Senior Manager Renewals, APJ

Recorded Future; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading intelligence company in Singapore is seeking a Senior Manager, Renewals for the APJ region. This strategic role involves leading a high-performing team, managing retention targets, and ensuring customer satisfaction. Candidates should have over 7 years of experience in SaaS sales or account management, with strong leadership and negotiation skills. Join us to drive customer value and retention in a dynamic environment.

Qualifications

• 7+ years of SaaS sales, account management, or renewals experience.
• 2+ years in a leadership or management role.
• Proven success in leading customer retention.

Responsibilities

• Lead a team of renewal specialists and drive retention targets.
• Manage operational workflows and ensure forecasting accuracy.
• Collaborate with Sales and Customer Success for seamless renewals.

Skills

SaaS sales

Account management

Negotiation skills

Customer retention

Leadership

Organizational skills

Education

Bachelor's degree

Advanced degree

Tools

Salesforce

Job description

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Company Overview: At Recorded Future, we help organizations secure their operations with real-time threat intelligence powered by the world’s largest commercial collection platform. Our Renewals team plays a critical role in customer retention, value realization, and long-term satisfaction. We are looking for a strategic and experienced Senior Manager, Renewals – APJ to lead our regional team.

Job Description: As the Senior Manager of Renewals for the APJ region, you will lead a team of high-performing renewal specialists, ensuring they meet retention targets. You will oversee renewal execution, develop your team’s forecast predictability, enhance customer engagement skills, and serve as a key partner to Sales and Customer Success stakeholders across APJ. This is a strategic leadership role, well-suited to someone with a strong background in customer-facing SaaS sales or account management, preferably in the cybersecurity industry.

What You’ll Do as the Senior Manager, Renewals – APJ:

• Lead and develop a team of renewal specialists: Coach, mentor, and provide performance feedback to ensure team members are supported and have the ability to grow in the role.
• Own regional renewal performance: Drive accurate forecasting, operational rhythm, timely renewals, and strategic execution to meet or exceed assigned regional renewal and retention targets.
• Ensure customer value alignment: Guide your team to understand customer missions, align Recorded Future value, and contribute to customer satisfaction and retention.
• Operational oversight: Ensure adherence to internal sales processes (including SFDC, pricing policy, quoting, and approvals) while continuously optimizing workflows for scale and accuracy. Maintain a high standard of Salesforce hygiene, renewal risk documentation, and executive-level reporting on forecast and blockers.
• Strategic cross-functional collaboration: Partner closely with Sales, Customer Success, Channel Partners, Deal Desk, and Legal to support seamless renewal execution and client outcomes.

What You’ll Bring as the Senior Manager, Renewals – APJ:

• 7+ years of SaaS sales, account management, or renewals experience, including 2+ years in a leadership or management role.
• Proven success leading customer retention in a quota-carrying role.
• Experience working in cybersecurity or enterprise SaaS industries across diverse APJ markets.
• Deep understanding of renewal motions, customer value, and sales cycle management.
• Demonstrated ability to coach and develop talent, ideally in a high-growth or transformational environment.
• Strong business acumen, negotiation skills, and ability to align internal and external stakeholders.
• Fluency in English; additional proficiency in other regional languages is a plus.
• Excellent organizational and communication skills, especially with customers and across global time zones and functions.
• Bachelor's degree required; advanced degree preferred.

Join Us: If you are passionate about renewals, customer value, and developing the next generation of account management leaders, we encourage you to apply and lead our APJ renewals team through their next phase of growth.

Why should you join Recorded Future? Recorded Future employees (or “Futurists”) represent over 40 nationalities and embody our core values of high standards, inclusion, and ethical conduct. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star Gartner rating and more than 45 Fortune 100 companies as clients.

Voluntary and Compliance Information

Recorded Future values a diverse workforce and offers applicants a voluntary, confidential diversity survey. Any collected data is used for internal analysis and does not affect your job application.

Recorded Future is an equal opportunity and affirmative action employer and does not discriminate based on protected characteristics. We are committed to providing reasonable accommodations on request during the application process.

For more information about data protection during recruitment, see our candidate privacy notice.