Senior Manager, QA & Analytic Engineer (Contract till 31st Dec 2028)

HPB Health Promotion Board; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

HPB Health Promotion Board is seeking a dual-role professional to drive AI quality assurance and data analytics for a Parent Engagement Digital Assistant. You will own the testing lifecycle, evaluate new AI tools, and translate conversation data into actionable insights for continuous improvement.

The role combines QA testing with data analysis, requiring strong analytical skills, familiarity with Python/SQL and BI tools, and the ability to work across teams in a fast-moving public-sector

Qualifications

• Minimum five years of experience in quality assurance, software testing, data analysis, or digital product operations.
• Experience with conversational AI, digital assistants, or AI-enabled products is advantageous.
• Ability to design test cases, conduct UAT, and perform regression testing for digital products.

Responsibilities

• Design and execute structured test cases covering accuracy, tone, safety, and data privacy.
• Research and evaluate external agentic AI tools using a structured scoring framework.
• Verify AI behavior across channels and test embeddable widgets across devices.
• Analyse conversation logs to surface patterns and build live dashboards.

Skills

Analytical skills

Problem solving

Communication skills

Stakeholder management

Multi-tasking

Education

Data analytics

Computer science

Tools

Python

SQL

Power BI

Tableau

Job description

What the role is

The Health Promotion Board’s vision is to make Singapore a nation of healthier people. You will be a part of HPB’s Youth Preventive Service Group, which strives to advance health promotion efforts in the school and out -of school settings to provide health promotion programs in addition to the child & youth health and dental services to reduce Singapore’s burden of diseases

About the Role

You’ll be a key member of the Child & Youth Programme & Partnership – Digital Enablement & Analytics team, sitting at the intersection of AI quality assurance and data analytics. Your work will directly shape the quality, safety, and trustworthiness of a Parent Engagement Digital Assistant — an AI-powered tool reaching parents across channels — while also driving the team's broader data and dashboard strategy. This is a dual-function role: part QA Tester and AI Evaluator, part Data Analyst. You’ll own the end-to-end testing lifecycle of a live AI product, evaluate emerging agentic AI tools for potential adoption, and translate conversation data into insights that drive continuous improvement.

What you will be working on

• AI Quality Assurance Design and execute structured test cases covering accuracy, tone, safety, and data privacy. This includes simulating edge cases, harmful queries, and abuse attempts. Perform full regression testing after every prompt update, model change, or deployment. You will own the go/no-go sign-off before every release.


• Third-Party AI Evaluation Independently research and assess external agentic AI tools using a structured scoring framework across accuracy, safety, cost, and integration feasibility, Produce clear recommendation reports for the product and leadership team.


• Platform & Cross-Channel Testing Verify consistent AI behaviour, formatting, and response quality across various identified channels and test the embeddable chat widget across browsers and devices.


• Data Analysis & Insights Analyse conversation logs to surface patterns, build and maintain live performance dashboards, and conduct user behaviour analysis by platform.

What we are looking for

What an ideal candidate looks like We are looking for a dynamic and independent individual who is comfortable working in a fast-moving digital product environment. You should be analytical, curious about AI-enabled solutions, and able to balance technical quality with user needs, safety, and public-sector considerations. Candidates should preferably have at least 5 years of relevant experience in quality assurance, software testing, data analysis, digital product operations, or related fields. Experience with conversational AI, digital assistants, chatbots, or AI-enabled products would be advantageous.

You should also possess:

• Strong analytical and problem-solving skills, with the ability to assess issues systematically and recommend practical improvements.


• Experience in designing test cases, conducting user acceptance testing, regression testing, or quality assurance for digital products.


• Strong awareness of accuracy, bias, safety, and data privacy in AI — particularly in contexts where misinformation can directly affect families and children — is essential.


• Advanced proficiency in at least one analytical tool such as Python, SQL, Power BI, Tableau, or equivalent tools.


• Good written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical stakeholders.


• Strong stakeholder management skills, with the ability to work across teams, vendors, and internal stakeholders.


• Ability to manage multiple workstreams, adapt to changing priorities, and deliver within tight timelines.


• Resourcefulness, sound judgement, and attention to detail, especially when working on products that may impact parents, children, and youth.


• Candidates with academic training in data analytics, computer science, information systems, engineering, statistics, public health, business analytics, or related disciplines would be advantageous.

Contract till 31st December 2028.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.