Senior Manager, Programme Operations & Client Services

National University of Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading university in Singapore seeks a Senior Manager, Programme Operations & Client Services, to oversee the execution of executive education and graduate programmes. The ideal candidate will have at least 15 years of experience, strong leadership skills, and a background in educational operations. This role plays a vital part in ensuring a smooth learning journey and compliance with operational requirements.

Qualifications

• Minimum 15 years of experience in an educational environment.
• Experience in admissions operations or registrar's work is a plus.
• Knowledge of SSG funded requirements is advantageous.

Responsibilities

• Manage a team to ensure effective operations for learners.
• Collaborate with stakeholders to design processes for programmes.
• Oversee daily operations to ensure compliance with requirements.
• Develop procedures for continuous improvement.
• Generate statistics and perform data analysis.
• Work with various teams to achieve programme goals.

Skills

Problem-solving

Communication

People management

Interpersonal skills

Education

Degree from a reputable university

Job description

Company description

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job Description

Are you an experienced leader with a passion for education and a knack for operational excellence? We are looking for a dynamic Senior Manager, Programme Operations & Client Services to join our team at NUS-ISS. In this pivotal role, you\'ll oversee a dedicated team, drive the smooth execution of our executive education and graduate programmes, and ensure the best learning experience for our students. If you are ready to make a significant impact in a prestigious institution and take your career to the next level, we want to hear from you!

The Senior Manager will :

• Manage a team to ensure a smooth learning journey and effective operations for learners in executive education and/or graduate programmes.
• Collaborate with stakeholders to plan, design, and implement processes for pre-, actual, and post-programmes for executive education courses and graduate programme admissions.
• Oversee the daily operations of executive education and related programmes to ensure compliance with NUS-ISS, funding agencies, and customers\' requirements.
• Review and develop procedures and guidelines for all programmes to stay ahead of industry developments and apply best practices. The incumbent will also be responsible for implementing and reviewing processes for continuous improvement.
• Generate statistics for internal and external stakeholders and perform data analysis/studies.
• Work closely with Practice Chiefs and Programme Chiefs, Business Development, and the Graduate Recruitment team to achieve programme operations and admissions goals.
• Undertake ad-hoc work projects as assigned.

Qualifications

• A degree from a reputable university with at least 15 years of experience and a proven track record, preferably in an educational environment with exposure to systems and operational work.
• Experience in admissions operations or registrar\'s work, and experience in an international environment are plus points.
• Knowledge of SSG funded requirements will be an added advantage.
• Strong problem-solving and communication skills.
• Excellent people management and interpersonal skills.