Senior Manager, Programme Operations

National University of Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

The National University of Singapore is seeking a Senior Manager for Programme Operations. This role involves leading a team to ensure efficient learner operations, enhancing processes for a better learner experience, and aligning with institutional goals. Candidates should possess extensive experience in higher education operations and a proactive leadership style.

Benefits

Part of a leading institute driving digital transformation in education.

Opportunities to work with good leaders on impactful initiatives.

Qualifications

• At least 15 years of relevant experience in programme operations, admissions, or student services.
• Proven ability to lead teams and manage complex operations in higher education.

Responsibilities

• Lead and mentor a high-performing team for seamless learner operations.
• Design and implement strategic processes for enhanced learner experience.
• Drive data-informed decisions through advanced reporting.

Skills

Leadership

Operational efficiency

Problem-solving

Communication

Interpersonal skills

Education

Degree from a reputable university

Job description

Are you a seasoned leader who thrives on both strategic thinking and hands-on execution? NUS-ISS is seeking a Senior Manager, Programme Operations to lead and actively drive operational excellence across our graduate programmes. This is a high-impact role for someone who enjoys rolling up their sleeves while shaping the future of learner experience in a dynamic, fast-paced environment.

Key Responsibilities

• Lead and mentor a high-performing team to deliver seamless learner operations from admissions to graduation.
• Be hands-on in managing complex operational workflows, resolving issues, and ensuring smooth day-to-day execution.
• Design and implement strategic processes that enhance learner experience and operational efficiency.
• Collaborate closely with senior stakeholders (Practice Chiefs, Programme Chiefs, BD, Recruitment) to align operations with institutional goals.
• Ensure compliance with university policies, regulatory frameworks, and funding agency requirements.
• Drive data-informed decisions through advanced reporting and analytics.
• Oversee and participate in key events such as graduation ceremonies and learner engagement initiatives.
• Lead and contribute to cross-functional projects and continuous improvement efforts.

Qualifications

• A degree from a reputable university with at least 15 years of relevant experience in programme operations, admissions, or student services.
• Proven ability to lead teams and manage complex operations in a higher education setting.
• Strong understanding of registrar requirements, educational funding schemes, and compliance standards.
• Excellent problem-solving, communication, and interpersonal skills.
• A hands-on leader who is proactive, resourceful, and detail-oriented.

Why Join Us?

• Be part of a leading institute driving digital transformation in education.
• Work with good leaders and contribute to impactful initiatives.