Senior Manager, Product Management

About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work certified.

Responsibilities

We are seeking a dynamic and self-starting Senior Manager, Product Management with an entrepreneurial mindset, passionate about innovation and excellence in product development. This role will manage the Vendor Managed Inventory initiative, aimed at optimising global logistics operations by enabling Inbound/Outbound Inventory processes including optimized storage in Warehouses across sites, countries, and regions. If you have a robust background in supply chain product development and a strong desire to drive impactful global change, we want to hear from you!

Product Strategy and Roadmap

• Develop and implement product strategies that align with the company's business objectives and drive revenue growth.
• Define product vision, strategy and roadmap based on business demand, competitive research, customer (internal/external) needs and feedback.
• Create and maintain strategic product roadmap, Scope, and prioritize IT activities based on business and customer impact.
• Lead the IT Product lifecycle to support complex supply chain business processes in Asia Pacific market.
• Analyse the market to make sure the product continues to offer advantages and develop unique value propositions for software solution products.

Product Collaboration and Communication

• Create buy-in for the product/Solution vision both internally and with key external partners.
• Identify opportunities for product improvements together with the regional business stakeholders.
• Collaborate closely with internal teams, including operations, sales, marketing, procurement, and External/Internal IT to ensure seamless product integration and delivery.
• Ensure compliance with architectural, Infosec, Data Privacy and regulatory policies for responsible product.
• Lead product launches and communication regarding new releases, new features and change management.
• Communicate product metrics to a wide range of stakeholders from operators on the ground to top IT & Business executives.
• Represent the company, where required, at customer level to solicit feedback on company products and services.

Product Delivery and IT Execution

• Translate Product/Solution strategy into detailed IT requirements and prototypes.
• Direct solutions/products from original concept, through IT solution definition and design to final implementation ensuring timely delivery and quality standards.
• Interface with all areas affected by the product/solutions including executive levels.
• Manage product lifecycle, including software planning, development, testing, launch and change management across enterprise.
• Be fully responsible for IT execution and delivery cycle by leading diverse teams of external/Internal IT providers and overall Service management of VMI product/Solution.
• Manage the different suppliers for the application and link business demand to IT supply capabilities.

Product Measurement and Monitoring

• Develop Product/Solution pricing and positioning strategies including full P/L responsibility for strategic specialist product with high visibility across Enterprise.
• Track product performance, analyse key metrics, and make data-driven decisions to optimize product offerings.
• Monitor, analyse, and act on key product success criteria and analytics. Continually improve the product, increase retention rate, and boost customer lifetime value.
• Gain a deep understanding of customer experience, identify, and fill product gaps and generate innovative ideas that grow market share, improve customer experience and drive growth.

Requirements

• Extensive experience as a product manager for complex supply chain products across APAC, preferably in the 3PL sector.
• 7-10 years of full-scale product management experience, overseeing all product lifecycle activities.
• Proven background in product design, IT solutioning, and collaboration with diverse IT and non-IT stakeholders on mid-large scale supply chain products.
• Successful track record in IT solution design, data and systems analysis, systems integration, and implementation.
• Domain knowledge in customer-facing logistics systems or ability to quickly learn new domains.
• Solid understanding of supply chain processes, particularly in Inbound/Outbound inventory management, warehousing, or fulfillment.
• Strong analytical and critical thinking skills with a good grasp of the software delivery lifecycle.
• Self-starter capable of anticipating future demand from product lifecycle activities and thriving under pressure with minimal supervision.
• Get-it-done attitude: adept at breaking down organizational silos and achieving goals in a matrix environment while adopting best practices efficiently.
• Strong judgment and decision-making skills, with the ability to evaluate risks and set priorities.
• Excellent written and verbal communication skills for engaging with both technical and non-technical senior management in a multicultural setting.
• Energetic and results-oriented product professional with a collaborative management style.
• Strong organizational and multitasking abilities, ensuring product delivery and IT execution remain on track.