Senior Manager - Operations Key Account ACM

SCHENKER (ASIA PACIFIC) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company seeks an experienced operational manager to engage with customers and manage performance metrics across regions. The role involves coordinating product launches, ensuring service quality, and developing KPIs to drive business growth. The ideal candidate will have 4-6 years of logistics or operations experience, excellent communication skills, and the ability to work effectively with diverse teams internationally.

Qualifications

• Preferably 4-6 years in the logistics industry.
• Knowledge of international logistics operations.
• Requires some domestic and international travel.

Responsibilities

• Engage customers in business/process issues.
• Coordinate with countries for executing customer requirements.
• Monitor regional performance management and KPIs.

Skills

Logistics operations knowledge

Customer-oriented

Excellent people management

Analytical skills

Intercultural competencies

Job description

Specific Accountabilities

• Engage, front and support customers in business/process issues and queries for pre-sales, existing and post-sales accounts to ensure customer requirements can be met within scope of Schenker’s capacity
• Function as the control tower to coordinate and collaborate with the countries to execute the requirements of the customer
• Support, administer and monitor processes through development of business key performance indicators with customer to ensure continuity in relations and processes
• Responsible for regional performance management and monitor each country’s KPIs and ensure that they consistently perform within the target
• Responsible for leading and coordinating new product launches (NPIs), developing and implementing solutions, process improvement activities and implementing new businesses to contribute to project success and business growth
• Responsible for contingency planning, risk mitigation process and change management in coordination and collaboration with respective internal subject matter experts in this area
• Proactively identify cost savings and process initiatives that would derive benefit for the customer
• Collaborate with assigned KAM to support/execute annual account strategy plans to jointly contribute in the development of the account(s)
• Analyze reports to inform risk/growth opportunities for internal and external parties to enable them to adjust activities and make informed decisions
• Provide and practice optimal service and product quality to customers and processes to reduce customer defection and ensure sustainability of accounts
• Develop and/or maintain an overview of account status and report as required and facilitate sharing of know-how about key accounts/programs with the rest of the organizational units involved
• Coordinate, execute and maintain administrative processes and systems to ensure effective and efficient processes, techniques and systems

Skills Required

• Distinctive experience in Air, Ocean as well as Logistics and domestic transportation operations knowledge
• Distinctive experience in regional operations management and customer operations
• Distinctive assertiveness, critical decision-making and analytical skills
• Customer-oriented and able to promote high performance culture
• Distinctive intercultural competencies
• Acts and presents easily at executive level
• Excellent people management and communication skills

Experience and Qualifications

• Preferably 4-6 years experiences in the logistics industry or in an operations or customer service environment
• Knowledge and understanding of international logistics operations across multiple modes.
• The position requires some travel, domestically and internationally, and the associated inter-cultural competence & global thinking, and comprehensive knowledge and understanding of global integrated logistics requirements and solutions, across all logistics modes