Senior Manager/Manager, Organisational Development & Corporate Services, CXD

Ministry of Manpower; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Le ministère de la Main-d'œuvre recherche un professionnel pour rejoindre le département 'Customer eXperience'. Vous serez responsable de l'administration des services, de la culture organisationnelle et de la gestion des finances, en visant l'excellence du service public et le développement culturel. Ce rôle exige une qualification tertiaire et un ensemble de compétences analytiques, organisationnelles et en communication.

Qualifications

• Qualification tertiaire avec expérience pertinente.
• Indépendant et auto-motivé, compétences en gestion du temps.
• Capable de communiquer efficacement et gérer les parties prenantes.

Responsibilities

• Gérer les performances et la culture de département.
• Assurer la gestion des finances et de budget.
• Supporter les activités d'approvisionnement et les audits internes.

Skills

Analytical skills

Problem-solving skills

Communication skills

Stakeholder management

Time-management skills

Organisational skills

Education

Tertiary qualification in customer service or organisational development

Tools

Microsoft Office

Canva

Job description

What the role is:

The Customer eXperience Department (CXD) drives MOM’s service excellence by leading efforts in transforming the service delivery process to offer the right service experience and fostering a strong service culture where officers embrace MOM’s service principles in their work.

What you will be working on:

Key responsibilities include:

1. Organisational Development & Corporate Services Management
2. Build a positive department culture aligned with MOM’s vision through internal communications, programmes, activities, and recognition of officers demonstrating exemplary service and MOM values.
3. Monitor departmental performance metrics and recommend strategies to meet goals and targets.
4. Ensure effective office administration, including asset management, records management, and compliance with SOPs and guides.
5. Assist with finance and budget management, including expenditure planning, monitoring, and ensuring proper budget utilization.
6. Support procurement activities, including contracts management, developing checklists, and conducting internal audits for compliance.

What we are looking for:

Qualifications and Experience:

• A tertiary qualification with relevant experience in customer service, organisational development, or corporate services roles.

Personal Attributes, Competencies, and Skills:

• Strong analytical, problem-solving, and communication skills
• Excellent stakeholder management and influencing abilities
• Organised, with good time-management skills and a commitment to high-quality outcomes
• Independent and self-motivated
• Proficiency in Microsoft Office; skills in digital/design tools like Canva are advantageous

About Ministry of Manpower:

The MOM champions human potential for a thriving Singapore. We empower our people and foster an inclusive workforce that supports Singapore’s growth. We work with industry and community partners to develop resilient, adaptable workforce policies. As an MOM officer, you contribute to shaping workforce policies, industrial relations, workplace safety, and workforce regulations. We are committed to providing an inclusive experience for our staff and the nation.