Senior Manager/ Manager, Donor Operations

National Council of Social Service; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

The National Council of Social Service seeks a motivated individual to manage governance and compliance for donations. This role ensures adherence to laws like the Charities Act and AML guidelines, develops internal policies, and liaises for audits. Candidates should have 2-5 years of relevant experience and strong analytical skills.

Qualifications

• 2-5 years of experience in governance, compliance or audit.
• Ability to manage audits and regulatory reviews independently.
• Strong documentation and analytical skills.

Responsibilities

• Manage governance and compliance for incoming donations.
• Develop and maintain SOPs for donation processing.
• Implement AML and CFT controls.
• Conduct periodic reviews and risk assessments.

Skills

Knowledge of Singapore's Charities Act

Anti-Money Laundering (AML) practices

Strong analytical skills

Documentation skills

Communication skills

Job description

What the role is:

We are seeking a highly motivated and experienced person to manage the governance and compliance efforts for incoming donations for the Philanthropy Group in NCSS. This role focuses on ensuring that all donations are processed in accordance with relevant laws, regulations, and internal policies, including the Charities Act, Code of Conduct (CoC), the Singapore Government Instruction Manual (IM), and Anti-Money Laundering (AML) guidelines.

What you will be working on:

• Ensure compliance and governance processes for all incoming donations for alignment with statutory and internal requirements.
• Develop, review, and maintain comprehensive SOPs and internal guidelines for the processing, documentation, and handling of donations.
• Ensure adherence to the Charities Act, CoC, Instruction Manual (IM), and relevant internal controls across all donation activities.
• Design and implement Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) controls, including donor due diligence and transaction monitoring procedures.
• Identify and escalate potential suspicious donation transactions in accordance with AML/CFT standards.
• Serve as the primary liaison for internal and external audits, ensuring timely and accurate responses to audit findings related to donation programs.
• Work closely with cross-functional teams (e.g. Finance, IT, Program Operations) to embed governance and compliance best practices in end-to-end donation workflows.
• Provide compliance training and awareness to staff involved in donation-related activities.
• Conduct periodic reviews and risk assessments of donation processes to identify gaps and implement improvements.
• Prepare regular reports for senior management on compliance status, audit outcomes, and governance enhancements.

What we are looking for:

Personal Competencies:

Serving with Heart, Commitment and Purpose

Thinking Clearly and Making Sound Judgements

Data Management & Analysis

Change Management

Business Acumen

Skills Required:

1. Strong knowledge of:
a. Singapore’s Charities Act
b. Code of Conduct (CoC) and Instruction Manual (IM)
c. Anti-Money Laundering (AML)/Countering the Financing of Terrorism (CFT) practices.

2. Demonstrated ability to manage audits and regulatory reviews independently.

3. Strong analytical, documentation, and communication skills.

Experience & Special Certification(s):

2 - 5 years of experience in governance, compliance, internal controls, or audit—preferably within the public sector, charity, or regulated environment.

Only shortlisted candidates will be notified.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg