Senior Manager/ Manager, Case Management

Health Sciences Authority; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

The Health Sciences Authority in Singapore seeks a dedicated professional to support vaping case management operations. You will coordinate daily case workflows, ensure timely processing, and collaborate with MOE, MINDEF, ICA, MOM, MHA and external partners to maintain high standards of efficiency.

Ideal candidates bring healthcare or public health experience, strong organisational and communication skills, and the ability to work across multiple agencies in a fast-paced environment.

Qualifications

• Background in healthcare or public health preferred.
• 2–5 years’ relevant experience in case management operations, healthcare administration or public health programme support roles will be considered.

Responsibilities

• Execute daily case management operations including intake, processing and resolution.
• Assist in coordinating cases with relevant agencies and intervention pathways.
• Maintain consistent case processing standards across all case types.
• Coordinate with MOE, MINDEF, ICA, MOM, MHA and other agencies for referrals and arrangements.
• Support information sharing and maintain relationships with external partners.
• Monitor case progress and maintain accurate tracking records for general and vaping cases.
• Support performance metrics, reporting requirements and management oversight.
• Ensure compliance with procedures and quality standards while supporting process improvements.
• Provide administrative support for case management activities and assist in special projects.

Skills

Organisational skills

Communication skills

Stakeholder coordination

Cross-team collaboration

Education

Healthcare background

Public health knowledge

Job description

What the role is:

The incumbent supports the comprehensive vaping case management operations under the supervision of the Assistant Director. This role focuses on executing day-to-day operational activities, coordinating case workflows, and ensuring effective case processing and resolution. The incumbent works collaboratively with internal teams and external agencies to maintain operational efficiency whilst supporting the national effort against vaping through effective case management practices.

What you will be working on:

Case Operations & Workflow Execution

• Execute daily case management operations including case intake, processing, and resolution activities.
• Support case handoff processes to relevant agencies and assist in coordinating cases through intervention pathways including mandatory rehabilitation regimes.
• Maintain operational workflows and ensure consistent case processing standards across all case types.

Agency Coordination & Stakeholder Support

• Assist in coordination activities with MOE, MINDEF, ICA, MOM, MHA and other agencies for case referrals and operational arrangements.
• Support liaison activities with outsource logistics vendors for suspect etomidate vape collection and laboratory testing coordination.
• Facilitate information sharing and maintain effective working relationships with external partners.

Case Monitoring & Data Management

• Monitor case progress and maintain accurate case tracking records for general and etomidate vaping cases.
• Support identification and management of edge cases requiring specialised attention.
• Assist in maintaining performance metrics and operational data to support reporting requirements and management oversight.

Operational Support & Process Compliance

• Support team operations and assist in workflow distribution to meet operational targets.
• Contribute to operational reporting activities and performance monitoring.
• Ensure compliance with established operational procedures and quality standards whilst supporting process improvement initiatives.

Administrative & General Duties

• Provide administrative support for case management activities and assist in special projects as required.
• Support training and development activities for operational staff.
• Perform other duties as assigned by the Assistant Director or senior management.

What we are looking for:

Education & Experience

• A background preferably in healthcare, public health or related field.
• Alternatively, candidates with minimum 2 to 5 years' relevant experience in case management operations, healthcare administration, or public health programme support roles will be considered.

Operational Experience

• Demonstrated experience in operational workflow execution and case management activities with ability to support policy implementation and coordinate with multiple stakeholders.
• Experience supporting inter-agency coordination or working with government agencies, statutory boards, or external partners in healthcare or operational contexts.

Core Competencies

• Strong organisational and communication skills with proven ability to work effectively in fast-paced, multi-priority environments.
• Demonstrated stakeholder coordination capabilities and ability to work collaboratively across teams and agencies.

Please note that this position will require 6 days of rostered 12-hour shifts (morning/night) per month which may include weekends and Public Holidays. Please apply only if you are able to meet this job requirement.

The successful candidate will be offered a 1-year contract (with option for automatic renewal for a further one year) in the first instance.

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.

About Health Sciences Authority

The Health Sciences Authority (HSA) applies medical, pharmaceutical and scientific expertise through its three professional groups, Health Products Regulation, Blood Services and Applied Sciences, to protect and advance national health and safety. HSA is a multidisciplinary authority. It serves as the national regulator for health products, ensuring they are wisely regulated to meet standards of safety, quality and efficacy. As the national blood service, it is responsible for providing a safe and adequate blood supply. It also applies specialised scientific, forensic, investigative and analytical capabilities in serving the administration of justice.For more details, visit http://www.hsa.gov.sg/.For more updates on public health and safety matters, follow us on Twitter at www.twitter.com/HSAsg and LinkedIn at https://sg.linkedin.com/company/health-sciences-authority.