Senior Manager, Health Solutions

Aon Life; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in the consulting sector seeks a seasoned professional for a supervisory role focused on client relations and consulting initiatives. The ideal candidate will have over 8 years of experience, demonstrating leadership qualities, analytical skills, and effective collaboration across teams. This role involves managing client engagements, mentoring staff, and supporting strategic initiatives in a dynamic environment.

Qualifications

• Minimum regulatory requirements for registration as Broking and FA representative with MAS.
• At least 8 years of related experience.
• Ability to work independently and proactively.

Responsibilities

• Mentor and coach a team of client-facing staff on their deliveries.
• Maintain direct client relationships with all Global clients.
• Support the Account Director with client initiatives.

Skills

Analytical skills

Critical thinking

Decision-making

Interpersonal skills

People management

Collaboration

Education

Degree or Diploma from a recognized university or polytechnic

Tools

MS Word

MS Excel

MS PowerPoint

Job description

What the day will look like

• Supervisory Role
• Mentor and coach a team of client-facing staff on their deliveries, including mentoring and formal evaluation processes
• Perform additional duties as assigned by the Company from time to time
• Demonstrate leadership qualities and provide feedback to the team under management
• Balance multiple responsibilities and tasks to deliver high-quality results
• Consulting
• Champion all client-related initiatives, including (but not limited to): Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing, and Voluntary Benefits
• Ensure smooth implementation of all client-related initiatives
• Champion Aon United
• Maintain direct client relationships with all Global clients and sensitive regional/global clients
• Support the team by participating in business meetings with complex clients, preparing meeting minutes, and following up on open items until closure
• Execute cross-selling activities
• Service Delivery
• Support the Account Director with client initiatives and drive strategic engagement
• Maintain professional relationships with internal stakeholders, including local, regional, and global teams
• Build and maintain strong relationships with key external vendors, including insurers and specialty providers
• Ensure collaboration between Client Relations and other teams (e.g., Broking, Claims, Flex, Admin) in delivering client value
• Develop and manage client retention and growth strategies to meet revenue and profitability goals
• Ensure the team manages client relationships and delivers services within client expectations
• Ensure team adopts and utilizes the organization’s client service model and consulting tools
• Address issues and develop solutions impacting clients
• Follow up on outstanding invoices to ensure prompt payment and maintain acceptable credit control position
• Maintain high standards of deliverables through peer review processes, minimizing errors and omissions
• Act as the escalation point for HR and employee issues not resolved in a timely manner
• Renewal and Remarketing
• Initiate renewal processes with broking/flex teams and clients
• Review and discuss renewal terms and plan designs, collaborating with the broking team
• Prepare Renewal Proposal Reports, Claims Analytics, and related reports
• Prepare Service Level Agreements and ensure periodic updates
• Review communication materials, including decks, video guides, FAQs, and other relevant content, participating personally in their preparation
• For online benefits, act as secondary peer reviewer on flex documentation, including plan design and email templates
• Provide onsite communication and presentations of benefits programs to clients’ employees and HR
• Manning the Helpdesk at the client’s office as scheduled

Skills and experience that will lead to success

• Degree or Diploma from a recognized university or polytechnic
• Minimum regulatory requirements (BCP, PGI, GI, HI, M5, M9) for registration as Broking and FA representative with MAS
• At least 8 years of related experience
• Strong analytical, critical thinking, and decision-making skills
• Effective collaboration across departments and organizations
• Ability to work under pressure and manage deadlines
• Positive attitude, influence, and willingness to embrace change
• Knowledge of client profiling and ability to recognize and respond to client needs and priorities
• Alignment with departmental and organizational vision and goals
• Self-directed growth and development
• Strong interpersonal and people management skills
• Ability to work independently and proactively, seeking guidance only in complex situations
• Proficiency in MS Word, Excel, PowerPoint