Senior / Manager, Facilities Management (Transitional Care Facilities)

MOH Holdings Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

A leading healthcare organization is seeking a Senior/Manager to oversee operations of community facilities, ensuring effective service delivery and compliance with protocols. The candidate will leverage technology for decision-making and improve operational efficiency, requiring qualifications in relevant fields and experience in facilities management.

Qualifications

• Relevant experience in Facilities Management or Ops-Tech roles is advantageous.
• Ability to establish a network with stakeholders and external agencies.
• Responsive and adaptable to a dynamic working environment.

Responsibilities

• Manage day-to-day operations of Transitional Care Facilities and community isolation facilities.
• Ensure compliance with protocols and service delivery.
• Enhance operational effectiveness using tech and AI tools.

Skills

Facilities management

Data-driven

Analytical skills

Communication

Writing skills

Education

Tertiary qualifications in Operations Management

Tertiary qualifications in Computer Science

Tertiary qualifications in Business Information Technology

Job description

Job Summary

The Senior/ Manager will manage and supervise the contracted operators in the day-to-day operations of the Transitional Care Facilities; Multi-Purpose Community Isolation Facilities and/or Nursing Accommodation. This includes activities leading to the standing-up and closing of the facilities. The officer will also be expected to drive ops-tech and data-related projects.

Job Description

• Ensure protocols and governance are correctly translated to the ground staff and implemented correctly.

• Perform the role of ground contract liaison officers (verifying the delivery of service (GRO)) and as liaisons linking the ground operations to MOH.

• Perform the role of contract liaison to check on compliance with contract terms and endorse the receipt of services for payment (e.g. servicing of equipment, meals provision, security headcount, use of Tele-medical services, etc).

• Check on performance of facilities (Managing Agent) in accordance with protocols set by MOH (e.g. tracking Bed Occupancy Numbers and Bed Occupancy Rate)

• Respond (including being on-site) to complaints, feedback, incidents and carry out investigations and report to HHQ.

• Assist in the conduct exercises and contingency planning to ensure emergency facilities are kept warm and ready for activation.

• Enhance operational effectiveness and efficiency of the facilities and user experiences, using appropriate tech and AI tools.

• Leverage technology and/or data to support decision-making and improve workplace productivity.

Requirements

• Tertiary qualifications in Operations Management or Computer Science, Computer Engineering, Business Information Technology or similar areas.

• Relevant Experience – Experience in Facilities Management; Ops-Tech roles will be an advantage.

• Personal Characteristic and Behavior - Good facilities management knowledge, data-driven with analytical skills, inquiry, communication and writing skills.

• Ability to establish good network with various stakeholders and external agencies.

• Responsive, able to anticipate and adapt to a dynamic working environment.