Senior Manager, F&B and hotel Operations (Tuas)

Working closely with the board of directors and executive team, you are to ensure upholding the club’s mission of delivering exceptional member and guest experiences while maintaining high operational standards, foster a positive work environment, drive team performance, and financial goals through effective marketing strategies and member engagement

1. Food & Beverage Operations

• Oversee the operations of all F&B outlets including restaurants, bars, lounges, and event catering.

• Ensure service excellence, menu quality, and operational consistency across outlets.

• Collaborate with the Executive Chef and F&B Managers to plan menus, special events, and promotions.

• Monitor cost control, inventory, supplier management, and revenue performance.

2. Housekeeping & Facility Presentation

• Manage housekeeping teams to ensure cleanliness, maintenance, and presentation standards are met throughout the club, guest rooms, and public spaces.

• Oversee laundry services, linen inventory, and housekeeping supplies.

• Implement quality control checks and cleanliness audits regularly.

3. Rooms Division

• Supervise front desk, reservations, concierge, and guest relations teams.

• Monitor room occupancy, guest satisfaction, and service delivery.

• Work closely with maintenance and housekeeping to ensure seamless room turnaround and readiness.

• Support implementation of reservation systems and guest management platforms.

4. Leadership & Team Development

• Lead, mentor, and motivate a cross-functional team of department heads and line staff.

• Conduct performance evaluations and provide coaching for growth and improvement.

• Ensure proper training and compliance with service and safety protocols.

5. Operational Excellence & Member Satisfaction

• Monitor guest/member feedback and implement service recovery and improvement plans.

• Develop and implement SOPs to improve efficiency and consistency across departments.

• Partner with other departments for smooth coordination of club events and activities.

6. Budgeting & Cost Control

• Assist in developing departmental budgets and monitor performance against targets.

• Analyze operational reports and recommend cost-saving strategies without compromising quality.

• Ensure all purchases and expenses are aligned with club policies and financial goals.

Qualifications:

• Bachelor’s degree in Hospitality Management or related field.

• 5+ years of experience in hospitality operations, with at least 2 years in a managerial role overseeing F&B, housekeeping, or rooms.

• Experience in a luxury resort, marina club, or lifestyle hospitality environment is preferred.

• Strong leadership, organizational, and communication skills.

• Knowledge of hospitality systems (PMS, POS, etc.) and guest service metrics.

• Ability to work flexible hours, including weekends and holidays.

Desired Traits:

• Guest-focused mindset with a passion for delivering exceptional service.

• Detail-oriented, hands-on, and proactive in problem-solving.

• Calm under pressure with strong interpersonal and team management skills.

• Passion for hospitality and high-end lifestyle experiences.