Senior Manager, Digital Yield Management

OCEAN NETWORK EXPRESS PTE. LTD.; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance operational processes and support user training in a dynamic environment. This role involves collaborating with diverse teams to implement business processes, monitor performance, and drive governance initiatives. The ideal candidate will possess a strong background in container shipping and business process management, with excellent communication skills to effectively liaise between onshore users and offshore teams. Join this forward-thinking company to contribute to major initiatives and help shape the future of operational excellence.

Qualifications

• 5+ years in container shipping, focusing on Customer Service and Business Process Management.
• Strong communication skills for multi-cultural team interactions.

Responsibilities

• Provide operational support and user training to promote standardized processes.
• Analyze business data to identify trends and propose process enhancements.

Skills

Business Process Management

Customer Service Management

Agile Practices

Data Analysis

Communication Skills

Interpersonal Skills

Education

Bachelor Degree in relevant discipline

Job description

Roles and Responsibilities

• Provide operational support and user training to ONE’s users, promoting adoption of standardized business processes.
• Partner with regional, local, and offshore teams to enhance business processes, monitor performance, and drive governance initiatives.
• Act as the liaison between onshore users and offshore teams by gathering business requirements, conducting analysis, and producing documentation.
• Implement business processes, monitor execution across locations, and ensure adherence to global standards and procedures.
• Maintain and update Global Standard Operating Procedures (SOPs), lead problem investigations, and drive effective resolution of user-reported issues.
• Analyze business data to identify trends and root causes, propose process enhancements, and oversee the implementation and monitoring of improvements.
• Support major initiatives such as the Booking Turbo Charge project (MWB) and various digitalization efforts aimed at process standardization.
• Develop KPI reports to track operational effectiveness and support informed business decision-making.

Requirements

• Bachelor Degree in relevant discipline.
• Minimum 5 years container shipping experience, preferably in Customer Service Management and/or Business Process Management.
• Knowledge in Business Process Management and Agile practices preferred.
• Tech savvy with an open mind to learn & apply new technologies and new methodologies.
• Excellent communication, presentation, and good interpersonal skills to interact with multi-cultural teams.
• Highly organized and effective, and a good team player with the ability to multi-task.
• Possess the ability to deliver quality documentation – must be able to express viewpoints using clear and concise language.
• Ability to analyze data and desire for continuous process improvement.

We regret that only shortlisted candidates will be notified. Thank you.