Senior Manager, Digital Transformation (Salesforce CRM) - M.LEE

PeopleSearch Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency seeks a Senior Manager for Digital Transformation focused on Salesforce CRM in Singapore. The candidate will drive Salesforce solutions, manage projects, and lead a team. A minimum of 10 years in business analysis and 5 years on the Salesforce platform, along with relevant certifications, is required. The role is crucial for enhancing CRM capabilities and optimizing processes across the organization.

Qualifications

• At least 10 years of relevant experience in business analysis.
• 5+ years of experience with Salesforce platform.
• Salesforce certifications preferred.

Responsibilities

• Lead and manage Salesforce-powered digital transformation projects.
• Partner with business stakeholders for CRM innovation.
• Drive development of scalable Salesforce solutions.
• Collaborate with cross-functional teams for requirements.
• Mentor Salesforce project teams including developers.
• Ensure project timelines and budgets are met.

Skills

Salesforce expertise

Project management

Business analysis

Stakeholder engagement

Education

Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field

Tools

Salesforce

Job description

Senior Manager, Digital Transformation (Salesforce CRM) - M.LEE

We are seeking an experienced and dynamic Senior Manager with deep expertise in the Salesforce platform, particularly in leading digital transformation initiatives. The ideal candidate will possess a rare blend of technical acumen, business analysis capabilities, and project management skills to drive end-to-end delivery of Salesforce solution and adoption across the organization.

Key Responsibilities

• Lead and manage Salesforce-powered digital transformation projects from inception to deployment.

• Partner with business stakeholders to identify opportunities for CRM innovation and process optimization.

• Drive the development and implementation of scalable Salesforce solutions across Sales, Service, Marketing, and Experience Cloud.

• Collaborate with cross-functional teams (product, IT, business units) to gather and document requirements and translate them into technical specifications.

• Oversee and mentor Salesforce project teams including developers, administrators, analysts, and external consultants.

• Ensure project milestones, timelines, and budgets are met while maintaining high-quality delivery standards.

• Perform hands-on solution design, prototyping, proof-of-concepts, and development tasks as needed.

• Serve as a Salesforce platform evangelist and subject matter expert within the organization.

• Monitor system performance, usage, and integrations, and implement continuous improvement initiatives.

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or a related field.

• At least 10 years of relevant experience in business analysis: gathering and documenting requirements, stakeholder engagement, and solution recommendation.

• 5+ years of experience with Salesforce platform.

• Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Sales/Service Cloud Consultant, or PMP/Agile certification preferred.

Location : Central, Singapore

Kindly indicate your current/last salary details and your notice period

Interested candidates kindly forward your CV to [e-mail] (Margaret Lee Hsin-Hua, Reg No: R1547495). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential.

PeopleSearch Pte Ltd

EA License No: 16S8057