Senior Manager (Digital Health Readiness), Epic Project

SINGAPORE HEALTH SERVICES PTE LTD; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading healthcare provider in Singapore is looking for a Senior Manager to lead digital readiness and change management initiatives. The successful candidate will design strategies, conduct assessments, and oversee training across the healthcare cluster. This role requires a degree in Behavioral Science or Communications and at least 8 years of experience in healthcare. Strong stakeholder management and communication skills are essential, as well as knowledge of hospital operations.

Qualifications

• Minimum 8 years of relevant experience in healthcare settings.
• Knowledge of hospital operations is advantageous.
• Professional certification in Change Management is a plus.

Responsibilities

• Design and implement DHR strategies for transformation.
• Lead workshops to gauge employee sentiment.
• Oversee training programme design and delivery.
• Conduct impact assessments and identify risks.
• Develop communication plans for DHR initiatives.

Skills

Stakeholder management

Communication skills

Facilitation skills

Analytical skills

Planning skills

Education

Degree in Behavioural Science or Communications

Job description

As SingHealth prepares for the implementation of the Next Generation Electronic Medical Record (NGEMR) system, our Digital Health Readiness (DHR) team plays a pivotal role in shaping the future of healthcare delivery. As a Senior Manager, you will drive comprehensive digital readiness and change management programmes across our healthcare cluster, spanning clinical, operational, and administrative domains.

Your responsibilities include:

· Design and implement DHR strategies to support organisational transformation, including digital initiatives, restructures, or cultural shifts

• Lead workshops, focus groups, and surveys to gauge employee sentiment and readiness
• Oversee the design and delivery of training programmes to ensure employees are equipped for new systems, tools, or processes
• Conduct impact assessments to identify potential risks and areas of resistance
• Develop and execute comprehensive communication plans to articulate the rationale, benefits, and progress of DHR initiatives
• Identify, analyse, and engage key stakeholders across all levels of the organisation
• Support senior leaders and executives in fulfilling their DHR roles
• Monitor and manage risks associated with DHR efforts, providing contingency plans as needed
• Conduct post-implementation evaluations and lessons learnt reviews

Job Requirements:

• Degree in Behavioural Science, Human Factors or Communications or equivalent with minimum 8 years of relevant experience
• Experience in healthcare settings with knowledge of hospital operations (clinical and/or support functions) will be advantageous
• Experience in Organisational Development will be an advantage
• Professional certification in Change Management (e.g., PROSCI, CCMP) will be an advantage
• Excellent stakeholder management and communication skills
• Task driven, strong facilitation, planning and analytical skills