Senior Manager - Data & Analytics

Travelopia; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

Travelopia is seeking a Senior Manager for Customer Analytics based in Singapore. This role involves leading a team of data professionals to drive customer insights and analytics strategies, enhancing the customer experience and marketing performance. The ideal candidate has extensive experience in analytics, strong leadership skills, and a proven ability to communicate insights effectively.

Benefits

Competitive salary

Bonus scheme

Flexible working hours

Hybrid working model

Excellent learning opportunities

Qualifications

• Extensive experience in data analytics and customer insights.
• Hands-on expertise in SQL and tools like Python.
• Proven record in team leadership and management.

Responsibilities

• Lead and mentor a team of analysts and data professionals.
• Drive customer analytics initiatives including segmentation and performance tracking.
• Translate data into clear recommendations for non-technical collaborators.

Skills

SQL

Python

Communication Skills

Data Analysis

Business Acumen

Tools

Power BI

Google Data Studio

Tableau

Job description

We are looking to hire a Senior Manager, Customer Analytics to join our team in Bangalore! Reporting to the Director of Customer Insights & Analytics, youll lead a high-performing team of analysts and subject matter authorities to deliver customer-centric insights, business intelligence, and data-driven strategies. In this role, youll act as a strategic partner to global collaborators across Marketing, Sales, and CRM, helping drive improvements in customer experience, marketing performance, and commercial outcomes. Youll also play a key role in mentoring talent, crafting analytics processes, and scaling insight capabilities spanning multiple business units.Operating across the globe including Europe, Australia, North America and Canada, Travelopia is passionate about being the best and we pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the worlds largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, ski holidays and more Join us and in return you'll be rewarded with:What We Offer: Competitive salary Bonus scheme Flexible working hours and a hybrid working model Excellent opportunities for learning, working with global teams Career progression potentialWhat Youll Do: Lead and mentor a team of 68 analysts and data professionals, encouraging a collaborative, high-performance culture Drive customer analytics initiatives including segmentation, cohort analysis, and performance tracking Partner with global Sales, Marketing, CRM, and Data leaders to align on priorities and deliver actionable insights Translate sophisticated data into clear recommendations and compelling narratives for non-technical collaborators Influence senior-level decision-making through data-driven storytelling and strategic insight Coordinate end-to-end delivery of analytics projects across divisions, ensuring quality and business relevance Improve and standardize analytics tools, processes, and documentation for scalability and consistency Collaborate with Tech and Data Engineering teams to improve customer data infrastructure and analytics capabilities Serve as a trusted advisor to senior leadership on demonstrating customer intelligence for business growth Leverage AI to improve team productivity and analytics efficiencyWhat Youll Bring: Extensive experience in data analytics, customer insights, or marketing analytics, with a proven record in team leadership and management Optimally led customer-centric analytics initiatives within global or matrixed organizations Sophisticated analytical skills with hands-on expertise in SQL and tools like Python, R, or similar statistical platforms Strong proficiency in BI tools such as Power BI and Google Data Studio Familiar with cloud-based data platforms like Google BigQuery and similar analytics stacks Skilled in communicating sophisticated analytical insights clearly and persuasively to senior collaborators Business-savvy approach with the ability to translate data into impactful strategic actions Proven success in mentoring and developing high-performing analytics teamsIf youre ready to contribute your skills to an exciting and growing company, apply now!We believe people perform best when they can be their true selves and diverse teams drive better results. Were committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed.Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: hidden_emailWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.,

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