Senior Manager Corporate Communications

Kpay Merchant Service (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Kpay Merchant Service (Singapore) Pte. Ltd. seeks a strategic communicator for a corporate communications role. The successful candidate will implement employer branding strategies, manage crises, and build media relationships while aligning communications with the company's business objectives. This role demands proven experience in dynamic environments, particularly in fintech, with outstanding leadership and communication skills.

Qualifications

• Proven experience in corporate communications, employer branding, crisis management, and media relations.
• Experience in fast-paced environments like fintech is preferred.

Responsibilities

• Develop and implement a robust employer branding strategy.
• Maintain and execute a comprehensive crisis communications plan.
• Create thought leadership content for KPay Group.
• Build and maintain strong relationships with media outlets.
• Lead corporate communications and manage communication budgets.

Skills

Corporate Communications

Crisis Management

Employer Branding

Media Relations

Strategic Thinking

Leadership

Excellent Communication Skills

Job description

KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 57,000 merchants across Hong Kong, Singapore, Japan and Australia. KPay is unleashing merchants' growth potential by building a one-stop platform for financial management, business operations and digital transformation. KPay secures a record USD 55 million in 2024, marking the largest series A fundraise globally in the payments sector for the year.

This role requires a strategic thinker with excellent communication skills, strong leadership abilities, and proven experience in corporate communications, employer branding, crisis management, and media relations within dynamic and fast-paced environments like fintech.

Employer Branding

• Develop and implement a robust employer branding strategy that aligns with KPay Group’s vision, mission, and business objectives to attract and retain top talent globally.

• Collaborate with HR and marketing teams to integrate core company values into employer branding materials.

Crisis Management

• Maintain, and execute a comprehensive crisis communications plan, including detailed response procedures for potential and unforeseen crises relevant to the fintech industry.

• Coordinate with designated spokespeople to manage media inquiries and public statements during crisis situations.

• Monitor media and public sentiment to inform timely and effective communication strategies that protect KPay Group’s reputation.

• Communicate transparently and empathetically with stakeholders, including employees, clients, investors, and the public, during crises to maintain trust and credibility.

Thought Leadership Building

• Create, curate, and deploy thought leadership content that positions KPay Group as an innovator and trusted expert in the fintech sector.

• Conduct environmental scans and industry research to identify emerging trends and insights that inform thought leadership initiatives.

• Collaborate with senior leadership to develop compelling narratives and communication materials for public engagements, speeches, white papers, presentations and media appearances.

• Utilize diverse communication channels, including traditional media, social media, and digital platforms, to amplify thought leadership messages.

Media Liaison

• Build and maintain strong relationships with key media outlets, journalists, and influencers relevant to fintech and corporate communications.

• Develop and distribute press releases, media kits, briefing notes, and other communication materials to support media engagement and storytelling.

• Coordinate media interviews, events, and press conferences to maximize positive media coverage and brand visibility.

• Collaborate with internal teams to ensure consistent messaging and alignment across all external communications.

Corporate Development

• Lead the corporate communications arena, fostering a culture of collaboration, innovation, and professional growth.

• Manage communication budgets, timelines, and project plans to ensure efficient delivery of communication initiatives.

• Collaborate cross-functionally with marketing, HR, legal & Compliance, and executive leadership to align communication strategies with overall business goals