Senior Manager, Client Services

AON SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading benefits consulting firm in Singapore seeks a Senior Manager, Client Services to oversee client retention and growth strategies. The role involves coaching a team, ensuring smooth client initiatives, and direct engagement with clients. Ideal candidates have significant experience in the Health & Benefits Industry and strong analytical, client management, and interpersonal skills. The firm offers a supportive work environment and encourages a balanced work/life approach.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Agile work environment

Qualifications

• Vast experience as a consultant or account manager in the Health & Benefits Industry.
• Ability to handle and influence key stakeholders internally and externally.
• Self-disciplined and organized.

Responsibilities

• Coach a team of client facing staff.
• Ensure smooth implementation of all client-related initiatives.
• Develop and manage client retention and growth strategies.

Skills

Client management experience

Analytical skills

Problem-solving skills

Interpersonal skills

Proficient in Microsoft Office

Education

Minimum regulatory requirements (BCP, PGI, CommGI, HI, M5, M9)

Job description

Senior Manager, Client Services

What the day will look like

The Client Services Senior Manager will work closely with Client Services Associate Director in coaching a team of client facing staff focusing on driving client retention, growth strategies and achieve organizational outcomes. The Client Services Senior Manager will champion all client-related initiatives and ensure the team delivers distinctive client values by providing a holistic approach to benefits consulting. He/she is required to hold direct client relationship with all Corporate client's revenue >$50K and act as the escalation point for all clients.

Supervisory Role

• Coach a team of client facing staff, within pillar supported by Client Services Associate Director and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.
• Demonstrate leadership qualities and provide feedback to team under management
• Able to balance multiple responsibilities and tasks to deliver high quality results

Consulting

• Ensure smooth implementation of all client-related initiatives
• Champion Aon United collaboration across other solution lines
• Hold direct client relationship with all Corporate client's revenue >$50K and any high-touch regional/global clients
• Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients.
• Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.

Service Delivery

• Support Client initiatives and drive strategic engagement with clients
• Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
• Create and maintain strong relationships with key external vendors including insurers and specialty providers
• Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
• Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met
• Ensure team is able to hold client relationships and deliver service within clients' expectations
• Work on issues and develop conclusions to execute solutions that impact clients and department
• Ensure prompt payment by clients and credit control position of Team is within acceptable range
• Act as escalation point for all clients
• Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissions

Skills and experience that will lead to success

• Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
• Vast experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector
• Client management experience, analytical, critical thinking, problem solving skills required
• Ability to handle and influence key stakeholders internally and externally
• Self-disciplined and organised
• Inter-personal skill and focus on service excellence
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.