Senior Manager Change Management & Communications_Workforce Transformation

PwC Acceleration Centers in India; Singapore; On-site; USD 90,000 - 130,000; Full time

Job summary

PwC is seeking a Senior Manager for Change Management & Communications. The role involves leading organizational transformation initiatives, developing impactful change strategies, and ensuring effective communication with stakeholders. The successful candidate will bring extensive experience in consulting and a strong educational background to drive project success across various sectors.

Qualifications

• 11-14 years of relevant experience in Change Management and Learning Solutions.
• Certifications in Organizational Change Management, such as PROSCI are a plus.

Responsibilities

• Conduct stakeholder assessments and develop engagement strategies.
• Design and implement training programs to enhance organizational learning.
• Manage multiple engagements, ensuring alignment with client goals.

Skills

Stakeholder Engagement

Change Management

Communication

Data Analysis

Leadership

Education

MBA or master's degree in HR, Organizational Development, Sociology, or related fields

Job description

Senior Manager Change Management & Communications_Workforce Transformation

At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness. In change management and communications at PwC, you will focus on helping clients navigate organisational change and effectively communicate with stakeholders. You will work closely with clients to develop change management strategies, assess change readiness, and design communication plans to support successful change initiatives. Your work will provide guidance on employee engagement, training, and cultural transformation to drive organisational adoption and minimise resistance.What Youll Create And DoAs a Senior Manager in the Workforce of the Future team, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.Responsibilities Include But Are Not Limited ToClient Engagement DeliveryChange Management Specialist Conduct stakeholder assessments to identify key stakeholders, understand their needs, and evaluate their influence and impact on change initiatives. Facilitate leadership alignment by ensuring leaders are committed to change efforts and aligned with the strategic vision. Develop and execute stakeholder engagement strategies to maintain support throughout the change process. Design and implement a comprehensive training approach and plan that aligns with organizational goals and prepares employees for change. Perform training needs assessments to identify skills and knowledge gaps and tailor training programs accordingly. Establish OCM success metrics to measure the effectiveness of change management efforts and drive continuous improvement.Learning Solutions Architect Design curriculum and educational content that supports change initiatives and enhances organizational learning objectives. Utilize data-driven insights to inform learning strategies and identify areas for improvement. Facilitate skill gap analyses to assess current and future skills needs and develop pathways for employee development. Determine the most effective training delivery approach, incorporating methods such as workshops, e-learning, or blended learning. Lead training delivery approach and ensure alignment with project goals, providing high-quality learning experiences.Talent Management Consultant Develop talent and workforce strategies that promote diversity, equity, and inclusion and enhance employee engagement. Utilize data analytics to inform talent strategies and identify opportunities for improvement. Design and implement data collection and assessment methods to identify future skills, gaps, and development pathways. Drive client engagements by leveraging analytics to generate insights and design end-to-end Talent and Learning Transformation programs. Manage the delivery of projects, ensuring alignment with client goals and maintaining high-quality work and client service. Provide coaching and mentorship to junior and senior team members, using a range of models and techniques to enhance team capabilities. Lead the use of collaboration tools to conduct virtual workshops and presentations, enhancing remote engagement.Engagement and Risk Manager Manage the economics and risk of multiple engagements, including planning, budgeting, billing, and collections. Work flexibly in on-site and virtual environments to maintain strong relationships with key decision-makers. Demonstrate ownership of responsible workstreams within projects, ensuring timely and quality delivery. Support project scoping and conclusion phases, consistently aligning with the clients strategic goals.PwC Internal Delivery Lead pursuit teams and proposal development including innovative approaches and methodologies. Lead a wide range of business development activities to identify opportunities with new/existing clients in collaboration with account leads. Lead the development of your own, the change management community and broader WotF teams technical acumen locally, nationally and globally as part of our network. Keep up to date with developments in your areas of expertise and the industries you serve, leading the creation of thought leadership. Continue to develop internal relationships and your PwC brand.What Youll Bring To This Role Genuinely passionate about helping organizations transform their workforce and finding creative solutions to approach a challenge. An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work. Ability to work with data to transform information into actionable insights is an asset. Self-motivated with a passion for client work and teamwork. Superior verbal and written communication skills, strong facilitation skills. Commitment to valuing differences and ensuring diverse perspectives are heard. Ability to develop and present new, innovative ideas and conceptualize new approaches and solutions. Excellent interpersonal relations and demonstrated ability to work with others effectively. Will to learn, adopt and lead new ways of doing things (e.g., personas, journey mapping, gamification, etc.). Prior professional services experience is an asset. Proficient in English speaking and writing.Senior Manager (Change Management, Communications and Learning)Level: Senior ManagerPrior Experience: 11 14 years of relevant experienceWork Location(s): Bangalore, Kolkata, Hyderabad, and MumbaiEducational Background And Experience MBA or masters degree in HR, Organizational Development, Sociology, Organizational Psychology, or related fields of study (preferably from premier B-Schools) Experience in Consulting (preferred experience in Change & Communications, Learning Solutions, Instructional Design, or related fields) Certifications in Organizational Change Management, such as PROSCI is considered a plus,

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