Senior Manager, Cashless Payment Operations & Compliance

Comfort Transportation Pte Ltd & CityCab Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic and analytical professional to oversee Cashless Payment operations. This role involves enhancing operational efficiencies, ensuring compliance with regulatory requirements, and collaborating across departments to drive financial reporting accuracy. The ideal candidate will possess a strong background in payment operations, excellent communication skills, and a knack for problem-solving. Join a dynamic team focused on innovation and operational excellence, where your contributions will have a direct impact on the company's success and customer satisfaction.

Qualifications

• Minimum 6 years of experience in payment ops or related roles.
• Experience in PSA License application and compliance matters.

Responsibilities

• Manage Cashless Payment ops processes for efficiency and cost savings.
• Ensure compliance for PSA license application with relevant departments.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Customer-Centricity

Education

Diploma in Accounting

Bachelor in Finance

Tools

SAP

Job description

Job Responsibilities:

• Able to think strategically and analytically in terms of managing and improving the Cashless Payment ops processes’ efficiencies, and help the company to achieve more cost savings and/or minimize revenue leakages.

• To assist in providing regular updates related to Cashless Payment transactional data, as part of routine management reporting.

• Designated as the Compliance Officer for the company, in relation to the PSA license application with Singapore MAS. He/She will need to facilitate and interpret the required information across all relevant departments in order to ensure compliance in receiving and maintaining the PSA license.

• Assist Head of B2B Corporate & Payment Solutions on Cashless Payment related management reporting, projects / initiatives.

• Collaborate with our Finance department in ensuring accurate and timely financial reporting activities.

• Work closely with our Legal department, in particular for the topic of PSA license application, as well as any cashless payment vendor related service agreements.

• Collaborate with the Product and Engineering leads to ensure required enhancements are made to applicable systems that would affect the proper processing and reporting of Cashless Payment transactions.

• Coordinate and liaise with relevant commercial teams (e.g. BD, B2B Corporate sales) as well as other operations departments (e.g. CSOC, DA) for day-to-day matters pertaining to Cashless Payment transactions.

• Oversee and manage the Cashless Payment ops team’s routine tasks and deliverables, which include:

1. Assist Head of B2B Corporate & Payment Solutions on Cashless Payment related management reporting, projects / initiatives.

2. Collaborate with our Finance department in ensuring accurate and timely financial reporting activities.

3. Work closely with our Legal department, in particular for the topic of PSA license application, as well as any cashless payment vendor related service agreements.

4. Collaborate with the Product and Engineering leads to ensure required enhancements are made to applicable systems that would affect the proper processing and reporting of Cashless Payment transactions.

5. Coordinate and liaise with relevant commercial teams (e.g. BD, B2B Corporate sales) as well as other operations departments (e.g. CSOC, DA) for day-to-day matters pertaining to Cashless Payment transactions.

• Any ad hoc duties as assigned.

Job Requirements:

• Diploma or Bachelor of Accounting, Finance and/or related field of study.

• Minimum 6 years of experience. (Prior experience in a payment ops related role preferred; experience in managing a diverse team will be a further advantage.)

• Experience in PSA License application and compliance matters.

• Knowledge and experience in SAP software system is preferred.

• Excellent communication and interpersonal skills when interacting with internal and external stakeholders.

• Meticulous with a sharp eye for details in terms of data, information and reports.

• Possesses an analytical mindset with the ability to harness data insights to make decisions that can help improve related business performance metrics.

• Customer-centricity with a keenness in problem-solving.

• Able to adapt and operate effectively in a fast-paced working environment.

• Experience in managing a diverse team, coaching and developing team members is advantageous.