Senior Manager/Assistant Director (Screening Administration), HR Services Centre

Ministry of Home Affairs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

The Ministry of Home Affairs is seeking a leader for the Screening Administration team. This role involves overseeing HR exercises, enhancing service delivery through automation, and mentoring staff. Ideal candidates will demonstrate strong leadership, communication skills, and have knowledge in screening administration.

Qualifications

• Good leadership skills to lead and motivate a team.
• Strong critical and analytical skills.
• Ability to work under pressure.

Responsibilities

• Leads Screening Administration team and oversees HR exercises.
• Plans team development and improves processes with automation.
• Mentors team members and manages recruitment.

Skills

Leadership skills

Interpersonal skills

Communication

Problem-solving

Critical thinking

Analytical skills

Customer-centric mindset

Detail-oriented

Tools

SAP

Job description

What the role is:

• The job holder leads the Screening Administration team within the People Services branch.• He/she supports the Deputy Director in driving the overall strategic direction for the team, manages the resources and operation needs of the team to achieve the service level and performance.• He/she handles the administration of MHA-wide HR exercises such as Annual Declaration Exercise, Annual Security Declaration, and Credit Screening Exercise.• He/she handles the processing of annual and ad-hoc financial declarations, seeking continuous improvements to the processes.• He/she handles screening requests from HTDs for various HR processes, such as hiring of temporary staff and interns, awards, and recruitment.• He/she also handles customisation requests for Letter of Employment and issuance of notification letters such as MBL, MJR, PTLS, etc.

What you will be working on:

Key responsibilities• Leads the Screening Administration team in:o Annual and Ad-hoc Financial Declarationso Annual and Ad-hoc Security Declarationso Annual Credit Screeningo Security Screenings for HR processes such as hiring of temporary staff and interns, sponsorship/scholarships, awards, etc.o Customisations of Letter of Employmento Issuance of notification letters, such as MRJ, MBL, PTLS, etc.• Plans and sets the development of the Screening Administration team, introducing use of automation and practices to improve processes.• Responsible for the performance reporting of the team to the relevant parties (i.e. management and stakeholders)• Addresses issues and queries as the Subject Matter Expert (SME) for financial declarations and screening matters• Establishes and builds strong collaborative relationships with external parties such as PSD, and screening agencies (e.g. ISD, CPIB, etc,), HTDs and other internal branches within HRSC• Reviews existing policies and processes to improve processing• Determines and manage resources to meet the service standards and ensures consistent quality service delivery• Develop of Standard Operating Procedures (SOPs) to ensure the smooth operations of the team• Reviews and refines processes and policies to increase efficiencies• Manages and handles escalated or priority cases including complaints, errors and lapses cases that involved the team member under the job holder’s charge• Supervises a team of 6 staff• Mentors and coaches team members, takes care of the personal well-being and career development of the officers in his team.• Responsible for the recruitment for the team

What we are looking for:

• Good leadership skills to lead and motivate a growing and changing service operation• Excellent interpersonal skills given the need to engage and establish rapport with internal teams and other stakeholders to achieve goals and objectives• Excellent communication, writing and problem-solving skills• Strong critical and analytical skills• Knowledge in SAP and screening administration matters would be an added advantage• Demonstrated success in leading and managing a complex work group of people• Customer-centric mind set focus on achieving service excellence• Culturally sensitive to the unique needs of the different Home Team Departments• Ability to work under extreme pressure with tight deadlines• Ability to multi-task to handle the incoming query/request via different communication channels• Meticulous and detail-oriented

About Ministry of Home Affairs

We work as a team, in partnership with the community, to make Singapore our safe and secure Best Home.