Senior Manager Account Executive Operations

Discover Financial Services, Inc.; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager to lead account executive operations in the Asia Pacific region. This role involves planning and directing operations, managing a dynamic team, and ensuring compliance with network policies. You'll collaborate with internal stakeholders to enhance partner relationships and drive the adoption of innovative financial products. If you're passionate about operations and have a knack for strategic planning, this is your chance to make a significant impact in a collaborative and supportive environment.

Qualifications

• 6+ years in Payments, Technology, or related fields.
• Experience in managing teams and operational activities.

Responsibilities

• Lead a team of account executives for onboarding and payment operations.
• Collaborate with stakeholders to motivate network partners.

Skills

Team Management

Operational Coordination

Risk Assessment

Customer Service

Strategic Planning

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Finance

Bachelor's Degree in Marketing

Job description

Senior Manager Account Executive Operations

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for planning, directing, and coordinating operations by leading a team of account executives to ensure smooth onboarding, offboarding, and ongoing payment network operations for selected network partners in the Asia Pacific region. Collaborate with internal stakeholders to devise strategies to motivate Discover network partners to comply with Discover’s network policy and adopt the latest products offered by Discover network. Build working relationships with key operations and technology personnel at key network partners.

How You'll Do It

• Manage a team including hiring, performance, and development decisions.
• Direct and coordinate operational activities to provide premier partner support and manage escalations.
• Plan and prepare team schedules and assign projects, tasks, and responsibilities.
• Monitor team performance to ensure goals and deadlines are met, and company policies and initiatives are supported.
• Ensure team adherence to documented procedures and controls, raising risks and issues for mitigation and resolution.
• Develop procedures, assess risks, and deploy controls to mitigate financial and regulatory risks for new operational activities.
• Recommend, negotiate, and track incentive plans for network partners to adopt Discover’s products and capabilities.

Qualifications You'll Need

• Bachelor’s degree in Business Administration and Management, Finance, International Business, Information Technology, Communications, Marketing, or related fields.
• 6+ years in Payments, Technology, Operations, Customer Service, Marketing, Finance, or related fields.
• Alternatively, 8+ years of relevant experience in lieu of a degree.

Physical and Cognitive Requirements

The physical requirements described here are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions as required by law:

• Primarily remain in a stationary position.
• No required movement about the work environment.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as computers, telephones, printers, and calculators.

Bonus Points If You Have

• 8+ years in Payments, Technology, Operations, Customer Service, Marketing, Finance, or related fields.

Application Deadline:

The application window is expected to close on May 12, 2025. We encourage you to apply early. The posting may remain open past this date but is not guaranteed.

All Discover employees place our customers at the center of our work. We foster a culture that values compliance and risk management.

Discover is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected classes. We provide reasonable accommodations as required by law. If you need an accommodation during the application process, please contact [e-mail].

Positions marked as remote eligible are limited to locations within the country where the position is based.

Applicants must be 18 or older at the time of hire.

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