Senior Lab Manager, BSM

Health Sciences Authority; Singapore; On-site; SGD 140,000 - 240,000; Full time

Job summary

Health Sciences Authority is seeking a Laboratory Manager, Testing and Quality Control, within the Blood Services Group's Blood Supply Management division. You will supervise TQC lab operations, ensure SOP compliance and maintain records, while driving quality assurance and regulatory compliance across testing services in Singapore.

You will also lead budget management, procurement, vendor relations, audits, and staff development, with a focus on continuous improvement and effective stakeholder

Qualifications

• Minimum 8 years of experience in laboratory operations with 3–5 years in a management/leadership role

Responsibilities

• Oversee daily operations of the TQC laboratories and oversee staffing rosters
• Ensure SOP compliance, accurate records, and efficient workflows
• Lead quality systems, internal/external audits, and regulatory compliance
• Manage budgets, procurement, inventory, and performance reporting
• Coordinate with Blood Resources and Clinical Services for sample collection and test results

Skills

Laboratory management

Blood banking knowledge

Regulatory & quality systems

Audits & compliance

Staff leadership

Data analytics

Budget & procurement

Vendor management

SOP adherence

Communication & reporting

Education

Medical Laboratory Science qualification

Tools

Laboratory Information Systems (LIS)

Microsoft 365

BI/data visualization tools

Job description

What the role is:

As Laboratory Manager, Testing and Quality Control, you will be a key member of the Blood Supply Management (BSM) division of Blood Services Group, working closely with our Scientific Head (TQC) to ensure the smooth and effective running of our Blood Donation Testing and Quality Control laboratories. Your work will directly support Singapore's National Blood Programme by maintaining the highest standards of safety, quality, and compliance in blood testing services. This role also includes rotation on-call duties, providing 24-hour standby support for urgent or emergency situations.

What you will be working on:

Laboratory Operations Management

You will oversee the daily operations of the TQC laboratories, covering sample management, equipment and supplies management, and manpower planning. You will ensure all procedures are carried out in accordance with established Standard Operating Procedures (SOPs), with accurate and complete records always maintained. A key part of this is continuously evaluating workflows to improve efficiency and reduce turnaround times.

Quality Assurance and Regulatory Compliance

You will implement and maintain robust quality control systems to ensure the accuracy, reliability, and integrity of test results. This includes ensuring full compliance with regulatory frameworks such as HCSA, BATA, WSH, and AABB accreditation requirements, leading or participating in internal and external audits, and enforcing safety policies to mitigate biological and operational risks.

People Management and Development

You will supervise laboratory officers, manage roster planning, conduct performance appraisals, and oversee training and competency development. You will foster a positive, collaborative work environment that supports professional growth and high performance.

Administrative and Business Management

You will manage laboratory budgets, procurement, and inventory to ensure the timely availability of reagents, consumables, and supplies. You will also prepare performance reports and quality indicators for senior management and maintain emergency response and business continuity plans.

Stakeholder and Vendor Management

You will serve as the primary liaison with Blood Resources and Clinical Services for sample collection coordination and test results management. You will evaluate and manage vendor relationships, and oversee contract management including performance monitoring, invoice verification, and renewal planning.

Technology, Systems, Projects and Innovation

You will oversee the maintenance and optimal operation of laboratory testing equipment. You will work closely with IT team and vendors to ensure the smooth and reliable operations of the Blood Bank Computer System with a sound understanding of relevant system parameters, configurations, and algorithm settings to assess their operational impact and ensure appropriate resolution. You will contribute to improvement initiatives such as testing automation, workflow digitalisation, and research coordination, and leverage data analytics and AI-assisted tools to support quality monitoring, decision-making, and operational excellence.

What we are looking for:

• Minimum 8 years of experience in laboratory operations, with 3 to 5 years in a laboratory management or team leadership role
• Strong knowledge of blood banking, transfusion medicine, or clinical laboratory operations
• Experience working with Laboratory Information Systems
• Familiarity with cybersecurity practices and data governance requirements in a healthcare or laboratory setting.
• Comprehensive understanding of regulatory requirements (HCSA, BATA, WSH, CAP, ISO1589) and quality management systems
• Proven ability in staff management, performance development, and team leadership
• Strong analytical, problem-solving, and attention-to-detail skills, with a focus on continuous improvement
• Experience or interest in leveraging data analytics or digital tools to drive operational insights and improvements.
• Excellent written and presentation skills for reporting and stakeholder communication
• Experience in budget management, procurement, vendor relations, and contract management
• High level of personal and professional integrity
• Proactive and adaptable, with the ability to manage change

Preferred Qualifications

• Professional qualifications in Medical Laboratory Science or a related field
• Experience with business intelligence tools for data analysis and reporting
• Proficient with Microsoft 365, and digital/ generative AI tools

About Health Sciences Authority

The Health Sciences Authority (HSA) applies medical, pharmaceutical and scientific expertise through its three professional groups, Health Products Regulation, Blood Services and Applied Sciences, to protect and advance national health and safety. HSA is a multidisciplinary authority. It serves as the national regulator for health products, ensuring they are wisely regulated to meet standards of safety, quality and efficacy. As the national blood service, it is responsible for providing a safe and adequate blood supply. It also applies specialised scientific, forensic, investigative and analytical capabilities in serving the administration of justice. For more details, visit http://www.hsa.gov.sg/. For more updates on public health and safety matters, follow us on Twitter at www.twitter.com/HSAsg and LinkedIn at https://sg.linkedin.com/company/health-sciences-authority.